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Why do they not have good customer service?

sadcustomer
Just Moved In

I have had an issue with my PVR (needed to be replaced) and had to wait both times almost 2 hours on hold. I think this is very unacceptable for a customer wanting to give them my business. I finally have quit my services

1 REPLY 1

Abcd7981
Just Moved In
On hold waiting to cancel my service now. It's terrible. Don't go with Telus