If you check the posting titled "Webmail/Telus email is currently down", you will see that a lot of others still are affected. That is where someone posted a link to check on the service status, however Telus has not provided an update since Saturday.
It's almost better not to offer service status updates at all, than to provide them, and then stop. Dead air since Saturday. I called tech support after 2 a.m. PST Monday. They're still waiting for an update on their dashboard. They said this outage was worse than the one before...that servers and log-ins are being affected.
This is unacceptable. I have had no email for three days. Why does TELUS keep saying they have the best network in all of Canada if they can't have reliable email service. When will this problem be fixed???? Your alerts say nothing.
This is unacceptable! I have had no email since Friday. Your alerts are a joke and don't say anything except that it is intermittent which is a lie as I can't get any email. Why does Telus keep saying they have the best network in Canada when I can't even get my emails delivered to me? Your Alerts don't say anything about what is wrong with the service and I can't get through to Technical support for any help.
Such platitudes! The same for over 3 days now. You say you are a communications company...well, your customer relations are very poor. We would like more specific details and why there is such a problem fixing this.
It will go a long way to have one month's free internet/email.