Webmail/Telus email is currently down.

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TELUS Employee
TELUS Employee

Just a heads up - our webmail is down at the moment. The queues are very high. Please be patient! We are working on it! So sorry for the inconvenience!

TELUS Employee
TELUS Employee

Just a heads up - our webmail is down at the moment. The queues are very high. Please be patient! We are working on it! So sorry for the inconvenience!

Appletekk
Resident

So is the SMTP server. Can't send emails. Receiving okay via Mail program.

Appletekk
Resident

Okay, now everything is down. Not good.

Ceedee
Organizer

again.....

canucks4life
Ambassador
Possible to try an get an update?

Some people use Email for business purposes.
Bob54
Connector

Would nice to be notified as to how long this may take.  I know they're working on it but is the ANY idea as to when repairs will be made.  a day, a week, ???  This is carrying on way too long with no one providing any answers..

Janann
Connector

It would be a nice customer service touch if someone from telus posted periodic updates here on something that's widespread like this. I just asked on chat. Answer: "Currently working on it. Some people have service again, some don't. Hoping all fixed by the end of the day..."

I'm metro vancouver, mail down since yesterday, landline is fine.

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Gregg
Neighbour

I can send, just not receive.  Is that the same for everyone??  Recent retiree here.  These things didn't happen when I worked there!

Lee70
Resident

This is day 2 for us that we can't send or receive!  Some notification from Telus would be appreciated.  I know they must be working on the problem, but very poor customer service.

Community Power User
Community Power User
I haven’t had any issues with my account last few days. Just briefly on Friday for 5 min sending emails.

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SH1
Helpful Neighbour

On here: https://forum.telus.com/t5/Service-Status/tkb-p/ServiceStatus it says that at 5:45pm Eastern today, the e-mail problems were "mitigated."  An interesting choice of words.  I'm still having the issue and it also started yesterday for me.

Community Manager
Community Manager
Spoiler
 

Hey All!

You can always check here for service updates: https://forum.telus.com/t5/Service-Status/TELUS-net-Webmail-Intermittent-error-when-accessing/ta-p/9....

We thank you for your patience and we are working diligently to get things back up and running as soon as possible.

FEED_UP
Resident

Email is still down for day 2.  Telus seems to think they have corrected the problem - this is a no - 2 hours on the phone over two nights and all I get is a promise it will be corrected by noon Saturday then noon Sunday. How many business related emails am I going to miss!

Micheal
Resident

So the last update for the webmail issue was 8 hours ago! It would be nice to get a more current update on the matter, this issue has been going on since about 11am on Friday. 

Its getting to me more of a larger issue for some of us that require webmail to perform work related tasks.

Please update!!!!

LarryL
Resident

Valid point! Do you know what is an equal annoyance about this two day (so far) email service outage? While you are on hold waiting to speak to TELUS technical support about a status update, annoyance is hearing an advertisement on the line telling you that TELUS has the best network services in Canada! How ironic!!

 

DLD
Resident

Grande Prairie, AB. No e-mail [incoming/outgoing] since Friday am [May 31st]. Please provide updates. Thank-you. 

sui2
Neighbour

Enough! We need clear and more frequent updates as to what is happening and when the email issue will be fixed. This is unacceptable for a communications company...

I presume there will be compensation for this serious interruption. Patience running out.

Community Power User
Community Power User

Please post replies to one of the many existing discussions on this topic.


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Susieb56
Friendly Neighbour
We're on day 3 now for this system outage in Kamloops.....have never experienced an outage for such a lengthy time. Terrible inconvenience to TELUS customers. An update would be nice.