Would nice to be notified as to how long this may take. I know they're working on it but is the ANY idea as to when repairs will be made. a day, a week, ??? This is carrying on way too long with no one providing any answers..
It would be a nice customer service touch if someone from telus posted periodic updates here on something that's widespread like this. I just asked on chat. Answer: "Currently working on it. Some people have service again, some don't. Hoping all fixed by the end of the day..."
I'm metro vancouver, mail down since yesterday, landline is fine.
On here: https://forum.telus.com/t5/Service-Status/tkb-p/ServiceStatus it says that at 5:45pm Eastern today, the e-mail problems were "mitigated." An interesting choice of words. I'm still having the issue and it also started yesterday for me.
You can always check here for service updates: https://forum.telus.com/t5/Service-Status/TELUS-net-Webmail-Intermittent-error-when-accessing/ta-p/9....
We thank you for your patience and we are working diligently to get things back up and running as soon as possible.
Email is still down for day 2. Telus seems to think they have corrected the problem - this is a no - 2 hours on the phone over two nights and all I get is a promise it will be corrected by noon Saturday then noon Sunday. How many business related emails am I going to miss!
So the last update for the webmail issue was 8 hours ago! It would be nice to get a more current update on the matter, this issue has been going on since about 11am on Friday.
Its getting to me more of a larger issue for some of us that require webmail to perform work related tasks.
Valid point! Do you know what is an equal annoyance about this two day (so far) email service outage? While you are on hold waiting to speak to TELUS technical support about a status update, annoyance is hearing an advertisement on the line telling you that TELUS has the best network services in Canada! How ironic!!
Enough! We need clear and more frequent updates as to what is happening and when the email issue will be fixed. This is unacceptable for a communications company...
I presume there will be compensation for this serious interruption. Patience running out.