Just got the following info from the support chat:
Webmail Services are experiencing an interruption in your area, which may result in being unable to access the site or send and receive email. We are working to restore services as quickly as possible. Further updates will be provided as they become available and can be followed by visiting www.telus.com/servicestatus.
Problems with webmail yet again Telus. Your tech support seems to have trouble with this service as it has been down mulitiples before over the past many months. Considering this problem started on the 15th and there still is no resolution and no end in ongoing issues its pretty much rendered by telus.net email address inaccessible.
Time to move to Gmail and be done with this BS. Will also make it much easier for me to toss all of Telus services.
Shocked and dismayed at Telus support services
I'm also getting fed up with these repeated issues when trying to access my Telus webmail. I've been a Telus phone (landline) customer for 33 years and an internet client for close to 20 years. I know I'm paying far too much for the minimal service I'm receiving. Might be time to finally move on.
I am with you 110%. Here, in Victoria, I've been without webmail for 3 days now with no fix in sight. I just recently switched from Shaw as a result of a good offer from Telus. But the offer's worth nothing since the webmail service never seems to be working properly. I, like everyone else, is tired of lousy customer service...today I was 59th and 72nd in the queue for chatting, and after waiting hours got nothing but abject apologies. NOT GOOD ENOUGH TELUS (is anyone listening?)! While I encountered lots of problems with Shaw, their webmail at least worked. Thinking seriously about switching back...bad service from Shaw is better than no service from Telus!
Would nice to be notified as to how long this may take. I know they're working on it but is the ANY idea as to when repairs will be made. a day, a week, ??? This is carrying on way too long with no one providing any answers..
It would be a nice customer service touch if someone from telus posted periodic updates here on something that's widespread like this. I just asked on chat. Answer: "Currently working on it. Some people have service again, some don't. Hoping all fixed by the end of the day..."
I'm metro vancouver, mail down since yesterday, landline is fine.