Unauthorized Service Changes

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dissapointed
Resident

I've been with Telus for decades and am happy with the pricing and the service, until tonight. A sales rep came to my door offering an amazing deal. I said "I want to think about it." He said "I'll send you some information." Instead, I received a welcome to your new contract email.

 

He actually changed my services cancelled my old contract and tied me into a new contract without my permission. I did not agree to anything. I explicitly said I wanted more information. I did not agree to a new contract. I never signed anything and I never touched his tablet. He kept flipping through his tablet, checking boxes and answering questions and not once did he ask me to sign or check a box.

 

BTW He said it was not a promo price - it is. He also said unlimited data, it isn't.

 

Sales reps should not be able to make changes to an account without express permission from the customer. It is an unethical sales practise that Telus should stop immediately.

 

 

 

 

Community Power User
Community Power User

@dissapointed wrote:

 

Sales reps should not be able to make changes to an account without express permission from the customer. It is an unethical sales practise that Telus should stop immediately.


They aren't. Contact Telus directly to complain about the actions of this individual, and request your old plan back.

 

NFtoBC
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xray
All-Star
The door to door sales people are usually contracted 3rd party working on commission and not TELUS employees. Definitely report them to TELUS and have it corrected.