Unable to login to Crave or Optik tv website

Reply
Etalon
Neighbour

Hi there, 

We subscribed to Crave and now want to watch GOT away from our home. We are unable to login on Crave or Optik tv website.

 

Please help

Community Power User
Community Power User

Are you trying to log in with the Optik TV user ID you set on the PVR? What error message are you seeing?


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. Smiley Happy
Etalon
Neighbour

yes definitly

Etalon
Neighbour

I created the Optik tv account on the receiver and created the account with the confimation code. 

 

Getting invalid username/password error on my pc and mobile device

Community Power User
Community Power User

Have you tried to login with your My Telus account credentials?

 

NFtoBC
If you find a post useful, please give the author a "Like"
Mam
Resident
Ever solve this? I'm having same issue
Highlighted
pbsme
Advisor

When I started up with Telus TV, for some reason the verification messages on the TV wouldn’t come to my main email address. That resulted in my using one address and password for my Telus account and another for signing into the TV and the Telus TV app. I’ve never understood why and because I lost all my recordings twice, I just leave it that way. 

 

Anytime I am asked for my email/password when signing into Apps on AppleTV where they want to know I have Telus as a TV provider, I have to use that “other” password/email combination. 

 

I also had had to use yet another username/password combination for this site. 

 

I’m only mentioning this, in case it has some relevance to this discussion.