Technician spreading misinformation

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TekyJeff
Resident

Can you tell me why a Telus technician would suggest to a client with 6Mbps service that she could buy a "smart hub" to "boost her speed to 25Mbps"?

Or that her multifunction printer is "draining her Internet speed" by being plugged in as a fax machine?

Or that she should upgrade her computer when that's not going to get her faster Internet speed?

 

I will go tomorrow and speak sense to this person instead of the nonsense that the Telus technician was spreading.

 

xray
All-Star
Why was the TELUS tech there to begin with?
Chicnstu
Ambassador

@TekyJeff wrote:

Can you tell me why a Telus technician would suggest to a client with 6Mbps service that she could buy a "smart hub" to "boost her speed to 25Mbps"?

Or that her multifunction printer is "draining her Internet speed" by being plugged in as a fax machine?

Or that she should upgrade her computer when that's not going to get her faster Internet speed?

 

I will go tomorrow and speak sense to this person instead of the nonsense that the Telus technician was spreading.

 


Smart Hubs are used in many communities where the max landline ADSL speed is 6 or 15 mbps. The hubs run at 25mbps provided they have decent cell signal. Many people run on hubs instead of landline services in these areas.

 

The printer could impact her internet speed but only of the inside wiring of the home wasn't configured to have the modem jack on a dedicated line back to POTS splitter that filters the home phone dial tone with the ADSL service running on it. If this was the case, the tech should have just configured the wiring so it would be running in this manner unless the demarcation point where all the jack wires meet is concealed behind drywall or is somewhere else that is not easily accessible.

 

Upgrading a computer can indeed provide faster performance if the network card/adapter in the existing machine has a max attainable speed that is less than the speed the customer subscribes to. This however doesn't sound like it may be the case for her unless her laptop or PC is extremely old.

 

 

All of these things he said are valid in certain circumstances, some of which may not be applicable here. It would depend on her needs and usage habits for internet and the equipment she is using in the home.

xray
All-Star

@xray wrote:
Why was the TELUS tech there to begin with?

The reason I ask this is if the tech was there because the customer complained about slow Internet speed then it's reasonable to make these recommendations.

Minky
Advocate

I am skeptical of what is written by people posting their first and only post...