T3200M Scheduling Access blocking my devices

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Crail
Resident

Hello,

 

I just had a new Telus fiber connection installed at my place and we are using the T3200M modem. The weirdest thing is happening, all of my cell phones and one TV are being blocked by scheduling access, a rule has been placed on each mac address to only run from 12:00am to 12:01am on Sundays. No clue how this rule was implemented. On top of that I am unable to "remove" these rules whenever I click remove it just take 30 seconds and refreshes the page with the rules back on.

 

I have tried disabling parental controls, using Mac address filtering, turning off smartsteering,  and adjusting my DHCP ip lease range.

 

The only thing that works to remove these rules temporarily is to do a hard reset on the device resetting all my SSID's and information.... Please help 

Crail
Resident

UghInternet.PNG

 

Here is a pic of the beautiful rules. 

Community Power User
Community Power User

I've never encountered that issue before. If a factory reset of the T3200M only clears those temporarily before they re-appear, I'd be wondering if there's a problem with the device itself. Maybe contact tech support directly. They may want to replace the T3200.


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a1x
Neighbour

I have the same issue... one phone's mac address can't be deleted.. it's even there twice, and even if the setting is only to block from 12am to 6am, it;s blocking it every time Smiley Sad

 

any solutions to this?

xray
All-Star

What version of firmware is on the router?

 

Until you get the router sorted out can you add a rule for the affected devices to allow access every day from midnight to midnight?

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a1x
Neighbour

Router firmware is 31.164L.18

 

I can add other devices and remove them, it's just one device is stuck, and it blocks it for 24hrs instead of just 6hrs

a1x
Neighbour

Was able to resolve this...

- restored wireless settings

- restored to factory settings

 

afterwards it cleared up the mac address that was stuck Smiley Happy