05-19-2019 03:03 AM
My TV/Internet fiber is down for the third straight day. Can I switch back to a copper connection which was much more reliable?
Solved! Go to Solution.
05-21-2019 09:01 AM
Hey Greg, very sorry to hear that. Have you spoken with our Tech Support team about this issue yet? They'd be able to investigate further from their end, and/or look into dispatching a repair tech to your home to troubleshoot in person. They're available anytime at toll free 1-844-372-8559.
05-19-2019 09:59 AM
Hey Greg.. I feel your pain .. third day in a row for me too .. no one at TELUS actually knows what the root cause of the issue is yet .. all I know is there is this big red FAIL light on my ONT each time I check .. lol.
05-21-2019 09:01 AM
Hey Greg, very sorry to hear that. Have you spoken with our Tech Support team about this issue yet? They'd be able to investigate further from their end, and/or look into dispatching a repair tech to your home to troubleshoot in person. They're available anytime at toll free 1-844-372-8559.
05-24-2019 12:21 AM
This is my ironic story.
ON May 6th Telus transfered my home phone from copper to fiber.
May 10th neighborhood fiber is out for 3 1/2 days...no internet, tv or home phone.
A squirrel chewed through an 84 fiber aerial cable and Telus spliced in a span of new fiber.
How often does that happen??
05-24-2019 01:22 AM