Satelitte tv in rural Alberta

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SMHerzog
Resident

We have had Telus Satelitte TV in rural Alberta for years.  Over the last 2 years we have replaced numerous receivers but that has not improved the quality. Our understanding is Telus and Bells partnership has been severed and Telus can not correct the satelitte issue. My question is how long does Telus expect its loyal customers to put up with their problem?  Do they not value any of their rural customers?  Could FiberOptic not be considered?  Or here's a thought, how about being honest with your customers and telling them you can no longer support this service and suggest we go elsewhere rather than continually taking full bore price for this brutal service!!

Community Power User
Community Power User

Until Telus and Bell's agreement for service provision truly ends, or replacement equipment is no longer available, they will still honour the agreement you have with them. Delivering Fibre Optic to and around rural areas is not economically feasible - copper (telephone) was hugely subsidized by government, either through direct subsidies, or exclusivity agreements. Such subsidies are not offered to expand Fibre installation.

 

As is the case with most services, whether it be the unspectacular restaurant, or your television signal, the supplier is unlikely to direct you to their competition; rather it is up to the customer to arrive at a decision.

NFtoBC
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Chicnstu
Ambassador

@SMHerzog wrote:

We have had Telus Satelitte TV in rural Alberta for years.  Over the last 2 years we have replaced numerous receivers but that has not improved the quality. Our understanding is Telus and Bells partnership has been severed and Telus can not correct the satelitte issue. My question is how long does Telus expect its loyal customers to put up with their problem?  Do they not value any of their rural customers?  Could FiberOptic not be considered?  Or here's a thought, how about being honest with your customers and telling them you can no longer support this service and suggest we go elsewhere rather than continually taking full bore price for this brutal service!!


Curious as to what issues you're having? You say you've had multiple receivers replaced. Are you experiencing the same problem every time or is it something different?

polecat
Ambassador

I have had satellite since 2014 pvr  quit first week nothing since. All units are sensitive to voltage spikes ( retired power lineman) . You being in a rural setting ( I think) in Alberta long distance power farm to farm lines do see many voltage ups and downs. If this is the case a whole house surge protector installed on main panel is the best option. Being around home more now power is shut off to these units when lightning is close by. Also  F_S_W_D_. Have not lost a thing in years. Cheap power bar surge protectors protect only once then they are just a switch to shut off the units. My units are 9400t and 2 - 6131s and they are fine. Polecat