Report Downed Line

[bradennison]

It looks as if someone has hit the phone line in front of my house with an overhight truck. The line has been torn in two where it crosses the road. I live in a remote area with no cell service, I am on satellite internet. Is there an email address available where I can report this and have it repaired? I need this repaired ASAP as this is my only way to receive calls for my business.

[xl]

You might want to try the "Live Chat" feature.

https://www.telus.com/en/bc/support/contact-us

[bradennison]

I've tried that, every time I click on the "chat" link it just sends me back to the "contact us" page.

[NFtoBC]

You can also contact them through their Twitter or Facebook pages, if an employee does not stop by here, or reach out to you by PM.

[dru · Accepted solution]

Hey @bradennison, sorry to hear about the tough time connecting with us. Have you tried reaching out to our social media team? If you have a Facebook or Twitter account, you can connect to a member here:

Facebook

Twitter