08-28-2018 06:25 PM
08-28-2018 06:49 PM
To include a screen shot, all you need do is save the screenshot to a location where you can easily find it, such as your desktop, then click on the camera icon at the top of the text entry space, and drag or locate the file you want.
What email program are you using? Is there a "Remember Me" option you can select?
08-28-2018 10:56 PM
@NFtoBC wrote:To include a screen shot, all you need do is save the screenshot to a location where you can easily find it, such as your desktop, then click on the camera icon at the top of the text entry space, and drag or locate the file you want.
What email program are you using? Is there a "Remember Me" option you can select?
Hello @NFtoBC. Thaks for you attempt to help me, but from the questions you ask I can tell you have never experienced this issue, and I just don't have the patients nor the time to engage further.
08-29-2018 12:42 AM
The window continuing to pop up when you hit cancel may be a problem with the email app itself. If it's trying to connect repeatedly and failing, that might cause the box to keep coming up. That's not normal behaviour for most email programs when connecting to the SMTP server. There have been cases where certain antivirus programs with email scanning capabilities have caused issues similar to this in the past.
Does the error message only mention the server: smtp.telus.net? As long as you don't have an antivirus program that's scanning outgoing email, you will want to check the outgoing mail settings in whichever email program you are using. Telus changed to secure connections a while ago and if you're using old settings, that could also make the box appear. If you would be so kind as to share which email program you use, we can provide more specific instructions for that program.
08-29-2018 12:58 AM
Without any info on your operating system and email version any responses to your query would be a guess. So here goes a guess
But from your response about not wanting to egage, it sound you don't seem interested in a resolution.
08-29-2018 12:14 PM
Is there an update available for your Email Client? If you using a client that no longer supports updates you may want to consider using a different one.