PureFibre installation harrassment

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JackArthur
Friendly Neighbour

I have received a letter from Telus FibreUpgrade re. copper network will be shutoff by August 15, 2019 in my neighbourhood. Can they actually leave me without a phone feed if I don't want nor need the Purefibre network? This is what I found on the Telus website, contradictory to what the most recent correspondence received from Telus states??  

 

https://www.telus.com/en/internet/fibre/faq

What if I don’t want to switch to TELUS PureFibre services? Will TELUS make me switch?

Your existing copper internet service will continue to work as long as it is available in your neighbourhood. However, you can increase your property value simply by installing a fibre optic internet connection on your property.4 Also, in the future if you want more data to support new connected technologies, you can easily and quickly make the switch to TELUS PureFibre.

polecat
Ambassador

Don't let them bs you. You have a monthly contract for phone and they have to honour that. This is some rep trying to up sell a different pack

polecat
Ambassador

Sorry some how it posted my fault ?. MY internet 25/25 is no longer offered but they phone me every 2 to 3 months to upgrade for same price (short time period only) then up the price. 25/25 is all i need the speed is just fine. I am in Creston where is your location. Polecat

Community Power User
Community Power User

@polecat wrote:

Don't let them bs you. You have a monthly contract for phone and they have to honour that. This is some rep trying to up sell a different pack


They only have to honour a monthly contract for a month. The contract / offering can be changed with 30 days notice.

 

Telus has no obligation to maintain a copper network in parallel with Fibre, and since copper is ever more expensive to maintain, it will be replaced by Fibre as time moves forward.

 


@JackArthur quoted:

Your existing copper internet service will continue to work as long as it is available in your neighbourhood.


 

@JackArthur, you may find better services and pricing available to you with a Fibre-connected phone service, as it is not regulated under the same legislation as copper telephone is.  You can also likely choose to have only phone services, if Telus is removing the copper in your neighbourhood.


 

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JackArthur
Friendly Neighbour

Vancouver Point Grey, its not hat I don't want the service right now, don't really need the extra installation logistics hassle and having my alarm security service also affected. I don't need to bring FO into the interior of the house to suit Telus' needs. It represents having to be around for the install tech and interior modem location dilemma which I don't really need at this time as I plan vacation, etc. Why make their problem mine, let me do it when it is convenient for me or let the next homeowner deal with it in a  couple of years? My needs are pretty basis that is why I never liked the idea of bundling everything as it gives too much monopoly power in the hands of a single vendor.

JackArthur
Friendly Neighbour

So can Telus actually (and legally) cut me off?

Chicnstu
Ambassador

They wont actually cut you off. You have nothing to lose by moving to Fibre anyway especially if this includes bringing the Fibre line in to the home if it hasn't been done already. Having your home on the Fibre network increases its value in terms of future utility availability.

JackArthur
Friendly Neighbour

Are you an official Telus representative as I want it from a bonafide Telus source? Thanks! I get contradicting advice from the copper wire and Purefibre teams. I could very likely do the cross-over but don't like being coerced esp. if it a hard sell tactic. Telus has had it run-ins with CRTC re. this type of behaviour. I would like to know the honest legal answer.

Community Power User
Community Power User
The participants here are mostly customers. TELUS staff are rarely involved in discussions here. Clarification is best sought by contacting them through their regular support or sales channels, even though you state you’ve received conflicting info.
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JackArthur
Friendly Neighbour

Fair enough. I will follow up with the PureFibre team tomorrow and seek official clarification if they plan to cut my copper wire service like they have warned. Thanks for the disclaimer about posters not speaking as the telcom service provider but rather as fellow Telus customers. 

kms
Resident

Hi, I live in the Dunbar area of Vancouver and have received the same notification of service cut-off.  I can't get a straight answer about this urgent requirement to transition to fibre for the home phone.  If you see this note, could you please advise whether you've received any definitive information from Telus?  Thanks.

Most Helpful
Moderator
Moderator

Hello there @JackArthur and @kms 

 

Yes what you have been told is correct. In select communities TELUS is replacing existing copper infrastructure with our PureFibre network and as such, copper service will be shutting down. To avoid service interruption during the transition from copper to PureFibre customers will need to schedule a technician visit. The upgrade from the current copper network to PureFibre is mandatory.

 

Full details are available at telus.com/fibreupgrade.

JackArthur
Friendly Neighbour

Hi KMS,

 

I was essentially forced to switch to PureFibre and the install is now complete. Is it better than copper, I don't notice a difference although my kids complain their WiFi signal from the router/modem box they provided that plugs into the wall hub is glitchy with the signal they are getting upstairs (cuts out). Waiting for a Telus techniocian to come by on the weekend to see if a WiFi booster/extender is warranted which will in my opinion resolve the issue. I didn't have the issue on the old gateway modem plugged into the phone jack so go figure if new tech is better than old tech??!!


Cheers,

Jack