This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.
When starting the app, it tries to access the On Demand info, but then locks up while unsuccessfully trying to update. If you leave the app running in the background and come back to it an hour later, when you call the app up, it tries to begin all over again to update the On Demand info but this time the app minimizes itself after 2 or 3 seconds. Call the app up again and it does the same thing ... As often as you want to try. Quit the app, and you just start again at the top. Tried restarting the iPad, and even re-installing the app - to no avail. Wi-fi, as well as the TV service itself are working fine. The app worked fine for the first couple weeks. A couple times, the app acted like described above, but an hour or so later was working fine. Now for 3 days straight it's doing the above on my iPad, my iPhone, and my wife's iPad. It sorta looks to me like the app is trying to access the On Demand info, but there's a glitch so it either locks up or turns itself off (minimizes). Happening to others? Fixable?
Solved! Go to Solution.
Same thing been happening to myself as well for the past few days. iPhone 6, iPhone 5 & iPad all do the same thing - app starts then quits to background. I've also reinstalled the app and even restored my iPad just for giggles. But nothing. Checking the crash diagnostics, it definitely looks like something is up with the web service the app is connecting to or the data that's being sent back is not valid/incorrect and the app is not handling it properly and crashing. Would be nice to have this working again....
This is happening to me also. Every time I start Remote Control or TV on the Go apps it crashes to the background. Been happening to me for the past week. Talked to a rep but no logical explanation.
What is so frustrating is that this seems to not be an isolated event and yet Telus seems dumb founded about the issue. No one knows anything. There are so many better, stable and professional apps available to Apple products from smaller companies than Telus, it surprises me that they can just fix the issue. Hope they get the apps working again.
Using iPad 3 and iPhone 5 with the the latest iOS version.
Does the same here. Works fine on Android though the Android version is 3.8 but iOS version is 3.6. I think it needs an update.
From my experiences, talking to tech support about anything Apple related or something other than something basic never has good results. Not a single one of them would ever say "I don't know", though there was only one in Edmonton I dealt with a while back that was really good.
"Using iPad 3 and iPhone 5 with the the latest iOS version"
Might this have something to do with it? Updates to the OS often breaks Apps. Best route to correction is through the App Store, which more likely connects to the team building the App.
BTW Optik TV Go seems to work fine for me. iOS 8.4.1
Like any software, a fix will take time. They have to identify the cause of the problem first.
I don't hold much faith in their software programmer,lol. Like the "ROOTED" device message on android devices not even rooted. A fix has NEVER been issued.
If they can't fix that issue just remove the coding for a "root" check. Why they block it makes no sense anyways with a "LOG IN" check anyways.
I to am having issues with the remote. I was have some upgrades to the phone, internet and TV when the app started to fail. I thought that maybe the problem, but if you're all having issues too then I don't feel so frustrated any more. Let's hope for a quick fix!