Optik TV App Down?

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BillBob54
Neighbour

Optik TV hasn't worked for me since about Thursday, August 1, 2019, in the downtown Vancouver area.  Anyone else?  No error message, it just hangs forever on the Optik TV launch screen with the three status boxes.  This refers to both connecting via WIFI or LTE, all other connectivity/apps work fine otherwise.

 

I use it everyday over WIFI at my gym for years and up to now it's been reliable.

 

Any ideas? 

giantbrownguy
Ambassador
You try doing a hard reset or pulling the power for 10 seconds and restarting? Sometimes the boxes get goofy and need a hard reset. If that doesn’t work, you may have to get tech support to reset it remotely.
BillBob54
Neighbour

I'm referring to the app running on the IPhone, not the home setup.

Most Helpful
Community Power User
Community Power User

@BillBob54  No issues running on my iPhone XS Max. Uninstall the app, reboot your phone then reinstall the app.

 

See what results from that. 

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BillBob54
Neighbour

Thanks WestCoasterBC, should have thought of that myself!  It works now after the reinstall.