Why would the installer leave if the service never worked? They always verify it's working before the leave your house.
The neighborhood does not have the ability to address your service issues. You must contact Telus via Online chat (lower right corner), Twitter. Or by calling them at 1-888-811-2323. They will troubleshoot your problem or send a tech out if required. But you must reach out. It's not normal procedure Telus will not help if you Talked to them. Especially TEN days.
What is displayed on your TV when the Optik receiver is on? What lights are lit up on the front of the Optik receiver?