08-22-2018 05:04 PM
08-22-2018 05:51 PM
And I might add, do NOT change it to Country Music. When you play hold music for everyone, you need to make sure it doesn't annoy some people.
I notice Apple has a menu that comes up - offering three different kinds of music on hold - or silence.
08-23-2018 01:08 AM
Most times I have been on hold for 3 to 4 hours. You are lucky . Telus has the worst customer service in anada and it has been like that for years. They could care less about customers