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No sounds!

VM
Just Moved In
I lost the sound on one of my tv. The one downstairs works fine. I tought it was the tv the problem but sound is ok on netflix. If I pick anything in the guide menu all tv channel have no sound and stingray too.
1 ACCEPTED SOLUTION

DarkHazzard
Friendly Neighbour

1. First thing to do is, check the HDMI cable, possibilities that the HDMI cable is broken,

2nd check the Mute in Telus Remote. 

3rd Try rebooting the box first ( i would suggest to unplug the power cable for about a minute or 2. 

4th if all the troubleshooting has been done then call telus hotline cause they know what to do, its just a click on their special system tools.

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2 REPLIES 2

NFtoBC
Community Power User
Community Power User

Have you tried to reboot the connected device by either unplugging it for a few seconds, or holding the power button for in excess of 10 seconds until it re-starts?

 

 

NFtoBC
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DarkHazzard
Friendly Neighbour

1. First thing to do is, check the HDMI cable, possibilities that the HDMI cable is broken,

2nd check the Mute in Telus Remote. 

3rd Try rebooting the box first ( i would suggest to unplug the power cable for about a minute or 2. 

4th if all the troubleshooting has been done then call telus hotline cause they know what to do, its just a click on their special system tools.