@rb88, Good luck with the 4K TV. I agree with you that the pvr may not be different. Then again, it is the last hope. As you know, these things did work for the first few months until their software update killed it. At the time I thought it was a mistake and the next update would fix it. But, I was wrong. Now, they have known about it for a while and there are no signs it will ever be fixed.
Same problem here, updated to fiber and the new modem, Have a brand new Yamaha receiver, 10 year old Sharp HDMI TV in my exersize room.
Everything works direct from TV to Telus box but thru Yamaha only sound. I believe it is not the telus box but my TV which is not HDCP 2.2 compatible.
The TV is probably HDCP 1.4 which is not backwards compatible with 2.2
Cables are new Telus HDMI cables.
Option is to buy a new TV (NOT). I am ordering a 2.2 to 1.4 converter box for $18 and the problem should be solved. Just have to find out if my 10 year old TV is HDCP 1.4 compatible.
Does anybody have this problem with a HDCP 2.2 compatible TV?
Link is here: https://www.monoprice.com/product?p_id=15242
Same ERROR issue on a Denon S530Bt. none of the 4k inputs will send a video signal to the TV. My TV is a Samsung UN60F7100AF
If I use the 4K inputs no video. This amp has two regular HDMI and three 4K inputs. At least I can use those regular 2 HDMI.
My Sony amp was fine as it had only non-4K HDCP type HDMI inputs.
I should also say in I plug the PVR directly into the TV using all the same cables its fine, so I believe it's something with the amp signal.
After further research I have found that a simple HDMI splitter between amp output and TV should work to rectify the HDCP error issue.
An update on the 4K PVR, just in case you are still wondering. I got the Arris box swapped with the Technicolor UIW 8001 PVR a few days ago. I was hopeful that it might resolve my HDCP 2.2 issue with the Denon AVR. However, it didn't. I still get the error. Since I found that out only after the formal swap and transfer of the activation from my old PVR, I decided to keep it rather than go back to the Arris PVR(even though) it meant losing all the recorded programs.
The new PVR seems to run hotter than the older one. Telus technician actually alerted me to this fact even before the swap saying that it is normal. Other than that, I can't see any other difference. One other reason that I kept the new one is that I hope the inside(CPU+GPU etc) is newer generation and faster than the old one. Since the skip/rewind bug is still there, I am not able to say much about the speed/response.
One other thing of interest the Tech mentioned was that Telus is aware of the HDCP error. So, there is hope. Eventually, most people will upgrade to a 4K TV and then it is not an issue. I just changed the DLP chip on my Samsung 67" LED DLP TV so I would like to keep it for a bit longer until the HDR formats are completely settled in the 4K arena(HDR, HDR10, HDR10+, Dolby vision etc).
Even if you buy and install $K tv it won't solve the problem. It's copy write protection problem. Your AVR is 2.2 but would accept 1.4 or less if not 2.x and only 2.2 if 2.x. So if PVR is 2.0 It will switch your AVR to 2.2. Your AVR is blocking signal from your PVR to protect copy write and not allowing you to copy video part of it. You need your company To buy 2.2 PVR hardware compatible. or plug your PVR into tv not using your AVR which is not cool. With 4K tv it will be same problem with PVR. Problem is not between AVR and TV even if it says it. Only solution is to buy HDMI splitter box which is only capable of HDCP 1.4 (to keep 4K) and not capable of HDCP2.x. Install it between PVR and AVR then PVR will see 1.4 only capable then push 1.4 then AVR will receive only 1.4 and will work. Some of those older model of HDMI 1.4 can be find still in amazone or ebay for 20$.
@Grisou: Thanks for the note. I don't have a splitter right now to test. But, based on what you have written I have a question. How did the PVR work from July to November of 2016. My Denon AVR was already at HDCP 2.2 level. The PVR never complained. The morning after a Firmware update, I was greeted with that error. Is it possible that the PVR wasn't at HDCP 2.2 level and they enforced it in that firmware?
PROBLEM SOLVED !
I have installed that HDMI splitter with output of hdcp 1.4a maximum and VIP5662W work perfect !!! 1080p displayed on my screen and it is capable of 4K for those who have 4K tv. here is the link of that splitter for 24$ CAD delivery included:
The name of it is :
Eluteng répartiteur HDMI 1 x 4 HDMI amplificateur Switcher 4 K 1080p 1 dans 4 Out HDMI Splitter 1 en 2 Out Ultra HD HDCP HDMI Switch, 1X2 HDMI Splitter
Thanks for the update. Glad it worked out. Just a note that while it does say it supports 4K, it only does it at 30Hz. Telus removed support for 24Hz and 30Hz at 3840x2160 resolution. The PVR now only supports 3840x2160@60Hz.
Initial Problem and work around- I had the same problem when I first tried to connect Telus Setup box with my Denon AVR s-320 routed to Benq Projector. Luckily I had Xbox and the technician (routed) plugged in the Telus into Xbox (Use one guide app in Xbox to connect to Telus) and Xbox output to Denon. Denon output to BenQ. Everything worked perfectly through the Xbox.
Problem- Suddenly one day it stopped working and gave me the same error (HDCP 2.2 compatibility)
Cause- I had switched off extension cord that supplied power to the entire system and restarted it at one go.
Solution- "Resetting the HDMI communication by powering on your devices in a certain sequence. Power on the receiver first, the TV second, and the source device in question last. This will reset the HDMI communication and possibly correct the issue."
I have an eight year old Sony TV and we are using a TELUS 4K PVR. We recently purchased a Pioneer vsx-532 receiver and after a renovation installed an in-wall HDMI outlet. As soon as my son hooked up the Pioneer receiver and PS-3 device we could not get any video, occasionally sound. After reading many posts regarding the "New 4k PVR - HDC Error...…" and several unsuccessful calls to the TELUS technical service I decided to purchase the Monoprice 115242 Blackbird 4K Pro HDCP Converter, 2.2 to 1.4 based on (YC1984)'s (posted 04-01-2017 07:36 PM ). We are not ready to purchase a 4K TV yet and have no plans to buy one when our current TV works perfectly fine. A lot of other posts say they don't want to purchase another device but the $52 https://www.amazon.ca/gp/product/B01CT7THLO/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1 was worth it. I hope this post will help others.
I purchased the Monoprice HDMI converter and it worked. Thanks for the suggestion. I wish TELUS technical support could be trained better to understand how their new Optik 4K PVR's work with various electronic devices. Thankfully these forums are helpful.