Looks like the Arris VIP5662W isn't playing nice with my setup. Arris VIP5662W > HDMI Splitter (to boost signal strength according to the contractor that wired up my house) > in-wall HDMI thru Cat5e/6 > HDMI > Sharp Roku TV (not 4k). I intermittently get a black screen when I turn on my TV or leave the input source, as a result, I'll need to reboot my PVR.
I can spot two points of failure and it's likely the HDMI Splitter or the HDMI thru Cat5e/6. The only reason why I needed the splitter because the HDMI thru cat5e/6 wall plug is passive; therefore, it needed a "boost." The distance is relatively short and I can probably get away running a 25' HDMI cable in the wall and leave the old cabling there if I need it in the future.
It is now set for Next Thursday. I will request the tech to change the PVR and see if it works. If not, I will just stay with the Arris. I have a lot of recordings on it. Don't want to lose it for nothing. Will update next week.
I got Telus Optik this week and they gave me a 4K Arris PVR which works great when I have it hooked up to my 10 year old Viewsonic 1080 tv using HDMI.
When I try to run the Telus Optik through my brand new Pioneer VSX-531-K (4k compatible) receiver then no video comes through to my tv. All my other HDMI sources going through the receiver work great but the Optik just doesn't work. I don't really want to go get a new 4K tv yet, maybe in a few months. Hopefully they can fix this with a firmware update on the box.
I wish I had read this thread before I purchased a new 4k receiver. I have the same error with a Sony 4k receiver. I spent an hour on the phone with both telus and sony and no one had any answers for me. It sounds like it is more of a telus problem than a receiver problem, as every other device I have hooked up to my receiver has worked perfectly.
I found 2 less than ideal solutions but both require another piece of equipment.
My first thought was to hook it up to an hdmi switch and then use an optical cable for sound. This did work, but I bought the receiver to eliminate the hdmi switch.
Another solution is to use an xbox one to watch cable. You can hook the hdmi cord from the cable box directly to the xbox one and then connect the hdmi from the xbox one to the receiver. I did this and the video and audio seem to work perfectly.
Hope this helps.
While they can certainly fix the problem, it is not very likely. If the problem existed from day one it is natural to hope that the next update will fix it. In this case, the feature was working fine and the update broke it. Telus is well aware of this. There have been at least two more(possibly 3) updates and the problem persists and the first line from Telus Tech support is that if you connect it directly to TV it works.
This is not caused by Denon, Onkyo, Pioneer or Sony. This happened right after the update on the Arris boxes. Not sure exactly who is responsible. I am hoping that the newer Technicolor box would work through these modern AVR systems. We will know next month as those boxes will be deployed in December.
Telus replaced my digital boxes with 4k boxes today. The PVR is an Arris but the wireless STB are all technicolor. I'm sorry to report with my Denon receiver which has a sticker right on it that says HDCP 2.2/4K I get the error message and the tech connected it to my TV which completely defeats the purpose. I moved the PVR to the receiver and same result.
I'll try the workaround with connecting Telus through the XBox but I hope Telus fixes this as for power saving reasons I'd rather not have my Xbox powered on just to watch TV.
My last hope now is on the new Technicolor UIW8001 PVR. Hoping that it may solve the HDCP error issue. It should be out soon and the Tech who installed Fibre promised he will upgrade the PVR as soon as he gets stock. It should happen soon. I will update as soon as I get that. If that doesn't work, then there is not much else. I don't think Telus will ever fix it as they have know about this for quite a while.