New 4K PVR - HDCP Error Through Denon Amp

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rb88
Connector
I ordered one via the self install kit telus provides, will update if it works, hopefully I get the new box.
rb88
Connector
Any update on if this worked for you?
vishwa
Ambassador

Not yet.  Telus tech was supposed to come in October but I just got a letter saying that they will come soon.  Still waiting.

DesignedByDave
Resident

Looks like the Arris VIP5662W isn't playing nice with my setup. Arris VIP5662W > HDMI Splitter (to boost signal strength according to the contractor that wired up my house) > in-wall HDMI thru Cat5e/6 > HDMI > Sharp Roku TV (not 4k). I intermittently get a black screen when I turn on my TV or leave the input source, as a result, I'll need to reboot my PVR. 

I can spot two points of failure and it's likely the HDMI Splitter or the HDMI thru Cat5e/6. The only reason why I needed the splitter because the HDMI thru cat5e/6 wall plug is passive; therefore, it needed a "boost." The distance is relatively short and I can probably get away running a 25' HDMI cable in the wall and leave the old cabling there if I need it in the future. 

rb88
Connector
That’s an odd appointment system, don’t they book a specific time and date? And not just say soon lol
vishwa
Ambassador

It is now set for Next Thursday.  I will request the tech to change the PVR and see if it works. If not, I will just stay with the Arris.  I have a lot of recordings on it.  Don't want to lose it for nothing. Will update next week.

rb88
Connector
I had a tech out today to switch me to Fibre, I specifically requested a new trechbicolor box buy ledcor didn’t bring one. What an upset
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vishwa
Ambassador

That is disappointing.  Will they come back?

rb88
Connector
I’m gonna have to call into telus and ask them to send A telus tech with a Technicolor box, the ledcor guy said they don’t have those in stock anywhere. But maybe I will wait until after Thursday to see if this box even resolves the problem for you.
vishwa
Ambassador

I will update on Thursday after the install.  

vishwa
Ambassador

Update: Got fibre installed.  Everything went well.  However, the technician didn't have the new Technicolor boxes yet.  He said it will be sometime in December. So, I will have to wait for another 3-4 weeks.

rb88
Connector
Thanks for the reply