Much data usage

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Wall
Resident
This month my data usage suddenly doubled. IF my account had been switched to a higher speed port, would this be the result? There was no high speed space in my area when I first signed up- so I was on a list. Other possibilities- radio streaming? Four teenagers visiting for a few hours.... Who do I contact- as in speak to- about this. The Telus store where I signed on was no helpSmiley Sad
Community Power User
Community Power User
What internet plan were you on, and what are you subscribed to now? How much data did you consume in GB to state it’s doubled?

Netflix, gaming, downloading games on their phones etc anything can be possible.
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Wall
Resident
It doubled in that previous months we used less than 2/3 of our 300. This month we were over 300 in two weeks. To my knowledge we did nothing much different.this is why I wonder about the port/speed being changed.
Community Power User
Community Power User

Except for Netflix, which may transfer higher quality images with faster speeds, little else would increase the volume of data, simply because your speed was increased. If you previously consumed less than 200 GB, and this month have consumed over 300 GB in two weeks, the most likely culprits are:

change in use by users on your network

apps consuming more data than usual

operating system updates

someone outside your home siphoning your Wi-Fi

 

You can solicit the help of your family, by resetting all devices and your router to zero data use, and see if there are any indications of usage spikes.

NFtoBC
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D18
Connector

I would recommend that you start signing on to your My Telus account daily and recording your data usage. I experienced data spikes earlier this year so started doing that to see if I could identify any unusual activity. My spikes were much higher than yours though. After working with Telus for a month or so they thought that the modem was reporting false data on my usage and replaced it with a new one. I have not had any spikes since this change.

 

My average daily use (my wife and I) is about 8Gb. This includes about 5 hrs streaming Spotify premium and 1 Netflix movie. If we watch a 4K movie then it bumps the data to about 12Gb.

xray
All-Star

A change in your data usage can only be caused by 2 things:

  1. A change in user behavior or client device behavior
  2. A change/defect in data usage tracking

Until you investigate and eliminate 1 as the source TELUS will likely not do anything about 2. TELUS really can't investigate 1 for you.

 

What to look for:

- Any new devices in your house? i.e. media streaming devices, etc.

- New applications, versions, settings on those devices? i.e. OS software update downloads, BitTorrent, etc.

- New users? You mentioned guests. Have you given out your WiFi password recently?

- New user behavior? i.e. video conferencing, on demand program viewing, etc.

 

xray
All-Star
Also log in to your router periodically and the check the list of connected devices to make sure you recognize them all. I have reserved IP addresses in the upper range for all 25 devices on my network. If a new device appears it will be in the lower range and it's easy to spot.