Internet 150, but slow uploads even with hardwired connection

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CrazyEights
Resident

Wondering if any one has ideas on what could be the issue with my slower upload speeds.

 

I went to fiber and got internet 150 on October 31. Since getting fiber, i've been running a number of tests on both wifi and hardwired connection.

 

From October 31 until November 12, i was receiving download/upload speeds on both wifi and hardwired of around +170/170 mbps.

 

But sometime around  4pm on November 12, the upload speeds on both wifi and hardwired connection significantly dropped to only 44% its max capabilities. I consistently get download/upload speeds of  +150/66 mbps. Going from +150 --> 66mbps on upload is a significant drop.

 

I thought it may have been due to a migration issue on the back end - since a tech i had indicated the first contractor had forgot to call in the migration - but thats a long story), so i did call Telus tech support to see if they can verify if everything on the back end was migrated or programmed correctly. Today they phoned me back to confirm that there no noticeable issues on the back end with my account.

 

What could have changed within a day that would have caused such a significant drop in upload speeds?? Nothing was added to my network. Could it be the modem itself? the ONT? my ethernet cable?

 

I currently use a T3200M and i also have a Web6000q extender.

 

Any ideas would be appreciated. Thanks

kikithecafekief101
Ambassador
Having same problems on xbox one speed test internet 150, getting 100 download and under 20mbps upload, some one on forums said that Normal but I don't think so..
Community Power User
Community Power User

Kief, speed tests on Xboxes are nearly always worse than the speed you get on a hardwired computer. You just posted your initial comment about the Xbox and never responded after that. If you really are concerned, kindly go back and reply to your original discussion rather than posting to another that is not related to your issue.

Labec
Neighbour

I had similar issues back in the spring with both ethernet and wifi. Had a tech come out and change out both my extender (Web6000q) and router (T3200m), once he exchanged both devices my network returned to 150+ mbps. Maybe you have a bad device?

Focus
Friendly Neighbour

I have noticed the exact same thing with my account. No changes made, but a drop in upload speed by over half, and in increase in ping.

 

I am part of the SamKnows test team, and my account was solid until November. Then things started to change, despite no changes to my account, hardware, home situation. I have power cycled my T3200M and the Alcatel-Lucent Fibre ONT. And all to no avail. Help! 

 

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