A few things aren't making sense. A lot of areas even have evening appointments. Last tech I had out was in the evening. What exactly was the issue you were having?
Then I even bothered to contact you last week to make sure I had the appointment and noone would give me a straight answer!!!!..?
If an appointment is booked, it's booked. There's no way they wouldn't be able to give a straight answer on that.
Or you could honor the original appointment... This mistake is unacceptable and the fact that you can't accommodate me because of your mistake is inexcusable.
So you post the day AFTER the scheduled appointment and want Telus to send a tech back to the day before? And instead you claim you cancelled your service instantly, then posted here to complain, followed by insulting someone offering to help? So if you were really expecting them to accomodate you, how do you expect them to do that if you just cancel your service first? Doesn't make sense.
Another big thing that doesn't make sense is what service provider did you go with that could get you new service installed within a day if you couldn't miss work? Shaw typically has a minimum few week delay in nearly all areas to get new service put in place for regular weekday appointments, and I'd suspect much longer if having to wait for a weekend one.