HDMI-CEC issues with Optik box

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DarkNight
Resident

I have a new VIZIO TV and recently got a soundbar and it's connected directly to tv via HDMI ARC. It will be non discoverable by the TV unless I disconnect the HDMI cable to my TELUS IPV5050 is hooked up to. I found this forum through a search and seems like I'm not only one having this problem! It's not my cables are HDMI ports on tv - I tried mixing matching all and finally narrowed the problem to this Telus TV box.

 

Why does this TELUS IPV5050 box cause connection issues for other CEC devices? What's the resolution I can't use my soundbar because of this box causing it. Are there newer boxes that fix this problem?

Community Power User
Community Power User

Please do not post the same thing multiple times. Once is sufficient.