Since Friday March 17, I've been unable to view or edit my Telus Optik channel selection through the My Account website. Every time I select "Manage Channels" I get the following:
I was only able to make changes to my selection by contacting Telus support.
What's the use of having self-service options if they don't work?
- Dave Ducharme
If you are on the Fibre 150/150 plan (i.e. fibre to the home) then try this link - https://order.fibre.telus.com/my_account - this is what I was told to use when I phoned to complain that I couldn't manage Optik TV in My Account. Telus obviously doesn't publicize this site very much but it certainly works.