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A fibre line does take longer to repair. It’s not instant fix.
If you have Telus Home Phone service try calling 611. That is the standard repair service number for many many telcos. And repair of phone service is supposed to get priority so always say that your phone service is down.
A cable being down usually supercedes a single phone out of service in order of repair. If OP just tells them exactly what the issue is Telus should be able to arrange a cable crew to get out there. If OP does as you say and reports it as no dialtone, that won't get to a cable crew anywhere near as fast.