06-26-2018 09:19 AM
06-26-2018 10:40 AM - edited 06-26-2018 10:52 AM
@Beer10 Fastest way to report the line down is their social media channels. It’s no secret where the information is to contact them.
Facebook or Twitter is always the preference method or live chat. Calling in early is the only way to beat the rush.
A fibre line does take longer to repair. It’s not instant fix.
06-26-2018 06:40 PM
If you have Telus Home Phone service try calling 611. That is the standard repair service number for many many telcos. And repair of phone service is supposed to get priority so always say that your phone service is down.
06-26-2018 06:46 PM - edited 06-26-2018 06:48 PM
A cable being down usually supercedes a single phone out of service in order of repair. If OP just tells them exactly what the issue is Telus should be able to arrange a cable crew to get out there. If OP does as you say and reports it as no dialtone, that won't get to a cable crew anywhere near as fast.
06-28-2018 09:30 AM
Hi @Beer10 Did you succeed in getting this issue resolved?