I've been charged for 3 movies I never ordered. I live alone and no one else has access to my TV. Thankfully Telus believed me and waived the $23 fee. They could see that each movie was watched for between 9-20 min. But it couldn't have been on my TV. So how does this happen? I have the Telus app on my phone but never even use it. Can someone else watch a movie on their TV and it shows as watched on mine?
Yes there is absolutely zero chance because no one else is ever in my place. It's very small and there are no toddlers or children in my life. So it's either a billing error (which is odd for it to happen with 3 movies over the course of 2 months) or someone hacked my account. Yet I don't understand how that could even happen if it's tied to my set top box. I have changed my password, which was already a very complicated one that I doubt anyone could figure out.