I've been charged for 3 movies I never ordered. I live alone and no one else has access to my TV. Thankfully Telus believed me and waived the $23 fee. They could see that each movie was watched for between 9-20 min. But it couldn't have been on my TV. So how does this happen? I have the Telus app on my phone but never even use it. Can someone else watch a movie on their TV and it shows as watched on mine?
Yes there is absolutely zero chance because no one else is ever in my place. It's very small and there are no toddlers or children in my life. So it's either a billing error (which is odd for it to happen with 3 movies over the course of 2 months) or someone hacked my account. Yet I don't understand how that could even happen if it's tied to my set top box. I have changed my password, which was already a very complicated one that I doubt anyone could figure out.
First off, I'm the only one in my home. No one else can order movies from my home. This is the 4th time a movie has been charged to my account that I never ordered! I have a PIN to order movies, yet somehow this keeps happening. I'm furious and close to cancelling my Telus account because I don't trust them. I'm very happy to pay for movies that I order, but I won't be scammed like this. The last time I got Telus to refund me the money, I could tell they barely believed me. They could somehow see the amount of time the movies had been watched, but I swear on all that is holy that I never bought them, or watched them (they were not even movies I'd be interested in). Has this happened to anyone else? My DVR sometimes records things I never set it to record. Could a DVR malfunction cause On Demand movies to be ordered?
Omg- this happened to my family at least 4 times. We had a PIN and strange stuff like $50.00 to watch wrestling paid TV when no one was home. The last customer service person was so condensing to me — made me feel like a liar. It got so bad; we took the ability to order movies off our service so I could no longer be charged. They swore to me it has never ever happened to anyone else!