Too late already posted complaint to CRTC and also asked why no unlimited plans in Canada - Canada has worst mobile service and rates in the Western world..... Sorry my post times vary as well! Tried your link it didn't work.......
Just a note: the wireless code does not apply to the issues you wish addressed, so you may not receive an answer from the CRTC at all on those issues.
The link for chat doesn't work. I have been trying to contact support for three days, to no avail. Wait times are ridiculous. My lan line phone ...the battery dies after an hour on hold. Do I actually need to purchase another phone for a stronger battery just so I can be on hold for over an hour? Not acceptable.
On your computer visit https://www.telus.com/en/bc/support/contact-us?INTCMP=TcomFooter_contact_us there is a Live chat bottom right corner of the page. Enter your name, existing customer and the area of support. I just tried it an was instantly connected to a CSR rep. Guess luck of the draw.
Thank you for your help, but I tried this and it directs me to a page which does have the chat feature, but nowhere to click, ie botyom right corner. I did, however complete and submitted a customer support online form. Thanks again for the help.