Last month, having seen my overage charges I went on line and signed up for the $15 unlimited data add-on.I am sure I did it online but am being told by support that it was never available ....I don't think I was dreaming, and the screens gave me some type of confirmation. Having now seen the current overage charges ($65) I called up and was told that that function has never been available. huh ? They were nice enough to cut the charge in half and implement the plan immediately but I swear I had done it last month. Has anyone else signed up on line successfully without calling an agent?
A lot of the functionality has been removed from the Internet services webpage for the past few months, including the ability to set autoresponders. I am not familiar with an ability to change your internet services online, since these changes some months ago, when you could make limited changes.