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the fastest internet advertised is $40/month while my first billing is $60/month

telususer
Just Moved In
 
2 REPLIES 2

ET
TELUS Employee
TELUS Employee

Hi, remember that TELUS services are charged a month in advance so your first invoice will be pro-rated, including charges for the remaining portion of the current month in addition to the charges for next month. After the initial invoice, your monthly charges should return to normal.

ET
TELUS Employee
TELUS Employee
Aside from that, if you are subscribed to TV services you can call , 310-MYTV. If no TV, 310-8324. Or http://www.telus.com/chat regardless of your services. For either contact method, Customer Care's regular business hours are Mon-Fri 07:30-20:00 and Sat/Sun 09:00-17:00.