Hi, remember that TELUS services are charged a month in advance so your first invoice will be pro-rated, including charges for the remaining portion of the current month in addition to the charges for next month. After the initial invoice, your monthly charges should return to normal.
Aside from that, if you are subscribed to TV services you can call , 310-MYTV. If no TV, 310-8324. Or http://www.telus.com/chat regardless of your services. For either contact method, Customer Care's regular business hours are Mon-Fri 07:30-20:00 and Sat/Sun 09:00-17:00.