cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

recent spam filter change

jafo
Just Moved In

Over the past month, I have seen a change in spam emails.  Before that, Telus sofware was flagging spam, and it was going straight to a spam folder on their server.  And it was trapping 98% of spam coming my way.

 

It seems that Telus software is no longer flagging spam on my account, even though the setting has stayed the same. I've logged onto the telus.net website, and re-selected the "flag and don't deliver" option.  No change.

 

What I am seeing is entirely scam/fraud spam: foreign bankers, variations on the Nigerian scam, and phony estate payments.  Funny seeing NO **bleep** enlargements, and Canadian pharmacy spam.

 

Has there been a software or policy change?

1 ACCEPTED SOLUTION

jafo
Just Moved In

... partly my bad.  My MUA makes IMAP connections to your servers, but I had a link to the folder "Spam" (maybe the pre-'email upgrade' folder?), and I see that flagged spam actually goes to "Junk".  So I can now see that quite a bit of email is being flagged.  So it just appears that the scam spam is recently large in quantity, and getting through without Telus flagging.

 

BTW the reporting link you gave me is bad.

 

PS I would *still* like SSL on the server connections, and authenticated SMTP from non-home locations, but since Telus won't, I mostly use a 3rd party for email.

View solution in original post

2 REPLIES 2

Koalas
Good Samaritan

To ensure your spam filtering is on, please log in to your TELUS Home Services online account: https://www.telus.com/login. Once logged in, go to TELUS High Speed View details/modify. Under Email boxes, locate your TELUS email address and select Update Spam control. You have 3 options on how you can set your spam settings. If it's already set to "Mark suspected spam and deliver to this mailbox", then it is possible that a few messages may be slipping through the detection filter.

 

You can actually forward those Spam messages to the Spam filter (by forwarding them to 'report_spam@telus.net' so that they can be analyzed and added to the  filter.

Instructions for how to report Spam to the TELUS Spam filter via Outlook, Outlook Express or even through TELUS webmail can be found here;  http://www.mytelus.com/internet/spam/report.do

Here are some external (non-TELUS) solutions on what can be done about the proliferation and mass distribution of Spam on the internet.
You can report excessive Spam issues to this website; http://www.spamcop.net
For more information about stopping spam, you can check out the Canadian Government Spam task force website at;
http://www.stopspamhere.ca

jafo
Just Moved In

... partly my bad.  My MUA makes IMAP connections to your servers, but I had a link to the folder "Spam" (maybe the pre-'email upgrade' folder?), and I see that flagged spam actually goes to "Junk".  So I can now see that quite a bit of email is being flagged.  So it just appears that the scam spam is recently large in quantity, and getting through without Telus flagging.

 

BTW the reporting link you gave me is bad.

 

PS I would *still* like SSL on the server connections, and authenticated SMTP from non-home locations, but since Telus won't, I mostly use a 3rd party for email.