Solved: pixelation when recording

RayRay83 · ‎05-14-2017

Hi guys,

Whenever my PVR is recording a show I get pixelation on whichever tv I am watching live. I have only 2 Cisco boxes (4k PVR + wireless box) and both are hardwired. I have the internet 100 plan. I tried reseting all boxes and the modem but still have issues Any thoughts of what I could try next?

Thank you

Ray

WestCoasterBC · ‎05-15-2017

Unplug the wireless receiver and cat5 as a test. See if your PVR still has pixelation issues when recording.

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Nighthawk · ‎05-15-2017

I once had a similar issue whenever more than one stream was in use (1 recording + 1 Live). It turned out to be a faulty network switch behind the PVR of all things. I had the PVR / Bluray / Roku conntected to that switch. If I was watching only 1 live stream at the time, there was no pixelation. Replacing that switch solved my issue. If you don't have a network switch in the mix, and the basic troubleshooting doesn't fix things, I'd call Telus and have them check your connection just in case.

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RayRay83 · ‎05-16-2017

good call on the switch! i gave it a reset and so far so good

Thanks for the help!

Ray

RayRay83 · ‎05-16-2017

unfortunately it has started happening again going to buy another switch and see if it helps