phone outages

[Helen1]

Our phone has been out since last Friday.  When will it be fixed?

[Nighthawk · Accepted solution]

Have you contacted Telus for help? If your landline is down, let them know and they'll get a tech out to fix it.

[WestCoasterBC]

Based on real time reporting there doesn't appear to be a localized outage. As @Nighthawk stated best to call Telus as could be an isolated issue.

https://forum.telus.com/t5/Service-Status/tkb-p/ServiceStatus

[Wugsy57]

I can’t call to report as my phone isn’t working. I have a mobile phone and have wifi so have sent Telus an email, no response. It appears I am no longer connected to the network, 3G I think. When I try to phone out, it fails.

[Nighthawk]

For fastest results you are best to contact Telus directly either by phone, or through chat from a PC or laptop. It would take far longer to resolve an issue by email than by dealing with a live person instead. Especially on a weekend. Email is only available for mobility issues. If your home phone is down, there is no email option for assistance there. Call in or chat only.

https://www.telus.com/en/bc/support/contact-us