email received today - legit?

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MFGS
Friendly Neighbour

Just checking - received an email regarding email server upgrade. (from 'telussupports@email.telus.net <sonita@xplornet.com>

 

"Due to this new upgrade, your email was unable to receive Twelve (12) of your new messages, which was placed on hold during the process."

 

"CLICK HERE TO RECEIVE THE 12 PENDING MESSAGES". 

 

Uh, right... before I click, I want to know this is a legit email (I mean, who is 'sonita' at 'xplornet.com'???)

 

 

 

 

polecat
Ambassador

@MFGS  xplornet  is a internet provider that uses satellite to supply you with internet. Comes in a mail flyer and if i remember costs a lot more than telus or shaw

Community Power User
Community Power User

@MFGS - That is absolute spam. Do not click any link in it.


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MFGS
Friendly Neighbour

Just to be sure, sent the following email to Xplornet, copy CRTC:

 

I received this email today, purporting to be from Telus, but the address looks a bit funny. Is this a legitimate email from telus, or is it actually from you (Xplornet)? (I notice you have an article on your website entitled 'Are You Phishing Savvy?' in which you state that "hackers are getting better at deceiving individuals by using companies’ logos and branding that look legitimate". Indeed.

 

From: "TELUS' 'telussupports@email.telus.net" <sonita@xplornet.com>
To: supports2@telus.net
Sent: Wednesday, November 6, 2019 8:31:36 AM
Subject: 11-06-2019:- NEW SYSTEM UPDATE

 

 

 

 


Dear Valued Customer,

 

We have just updated our servers in order to give the latest and best features of our service(s) to you. Due to this new upgrade, your email was unable to receive Twelve (12) of your new messages, which was placed on hold during the process.

 

 

 

 


Click Here to Receive The 12 Pending Message(s)



 

Community Power User
Community Power User

The email may not even have originated with Xplornet. It's extremely easy to fake the email address a message appears to be from. CRTC doesn't do anything with spam unfortunately. Probably just better off forwarding it to abuse@telus.net.

 

See: https://www.telus.com/en/about/security/report-a-problem


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MFGS
Friendly Neighbour

Oh, thanks!