can't access settings foir wifi

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Resident

we have the originally installed actiontec 1000h and an extender wcb3000n installed later, requested due to difficulties maintaining connections in our densely "telus-wified" neighbourhood;

the username is probably still <<admin>>:

the password is the password given to us in the original installation by telus;

the password only works to give access to the wifi service by a device when it's entered on that device;

entering the username and the given password directly to access the settings on a pc which has access only results in the message <<invalid username and/or password>>

 

do we have to go to telus support to overcome this or am i missing something fundamental? cheers and ta

 

 

 


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Community Power User
Community Power User

@xl wrote:

@joepi wrote:

 

the username is probably still <<admin>>:

the password is the password given to us in the original installation by telus;

the password only works to give access to the wifi service by a device when it's entered on that device;


Usually when the installer will put a sticker or a label on the side of the router/modem.  Have you checked if there is one?


If you are accessing Wi-Fi connections from a variety, there is no Username - rather there is an SSID such as "Telus1234", and a password. To access the workings of the device itself from your ethernet connected computer, you would first surf to the IP address of the device from the label on the device (usually 192.168.1.254 or 192.168.0.1) with the username "admin" and the password listed on the same label. See this page for more details.

NFtoBC
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TELUS Employee
TELUS Employee

Hello,

 

You can always click on forgot my password on the login screen, enter the serial number of the modem (located on the sticker on the back of the modem) and then you'll be able to set a new password for the GUI.  If that doesn't work you can also try a factory reset on the modem, push an object into the reset button in the back of the modem for about 10 seconds (until the power light goes red), reboot the modem and then it should work (the password you currently have), but the wireless will reset back to the default SSID and wireless key.

CPU Alum
CPU Alum

@joepi wrote:

 

the username is probably still <<admin>>:

the password is the password given to us in the original installation by telus;

the password only works to give access to the wifi service by a device when it's entered on that device;


Usually when the installer will put a sticker or a label on the side of the router/modem.  Have you checked if there is one?

Most Helpful
Community Power User
Community Power User

@xl wrote:

@joepi wrote:

 

the username is probably still <<admin>>:

the password is the password given to us in the original installation by telus;

the password only works to give access to the wifi service by a device when it's entered on that device;


Usually when the installer will put a sticker or a label on the side of the router/modem.  Have you checked if there is one?


If you are accessing Wi-Fi connections from a variety, there is no Username - rather there is an SSID such as "Telus1234", and a password. To access the workings of the device itself from your ethernet connected computer, you would first surf to the IP address of the device from the label on the device (usually 192.168.1.254 or 192.168.0.1) with the username "admin" and the password listed on the same label. See this page for more details.

NFtoBC
If you find a post useful, please give the author a "Like"

View solution in original post