Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 65 replies
  • 2 kudos

Resolved! slow download speed

HiI have a problem. My download speed droped to 0.5mbit. I used to have 20mbit.When I reboot my v1000h device, I have for few mins a good download speed 16-18mbit than after a couple mins I am back to 0.5mbit. I aleady replaced the v1000h. The proble...

xordi by Neighbour
  • 20 replies
  • 0 kudos

Resolved! High Ping

Once every 3-4 weeks I get really high ping/latency for 2-5 days. This high latency can range from 300ms to over 2000ms. Using I got a ping of 605ms. Performing a traceroute showed the following: Tracing route to google....

dmo by Neighbour
  • 5 replies
  • 0 kudos

Resolved! Home Phone Issues

Is anyone else out there experiencing issues with their home phone service today?

GiggsFan by Just Moved In
  • 2 replies
  • 0 kudos

Still can't find my channel numbers

I just had yet another long, fruitless conversation from somebody who was going to "walk" me through actually finding the numbers of the channels I am paying for. After 20 minutes, we were no further ahead. She told me I should look at my latest bill...

Helen_W by Neighbour
  • 4 replies
  • 1 kudos