Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Latest topics

White Alcatel box

So I have wifi on my iPhone and iPad through telus working but have not had wifi connection to my pc. The lights on the white box are:Power - solid greenWan - solid greenLan 1 - constant red/yellow flashingEthernet cable connection on back of white b...

Tub111 by Just Moved In
  • 1 replies
  • 0 kudos

Changing default password of account on

I was wondering if there was any way of changing the default password of the modem when you go on the site. If you forget your password, all you simply need to do is enter the default password listed on the modem and you can cha...

asdfasdf by Just Moved In
  • 6 replies
  • 1 kudos

Telus Internet Team

I received an email from the "Telus Internet Team" asking me to take a short 7-10 minute survey. Is this a scam or legit?

RJL by Just Moved In
  • 2 replies
  • 0 kudos

Marketing Fail

Yesterday, I received an envelope from Telus containing a single bag of popcorn. First, while I understand that this is a gesture of appreciation to loyal customers, I am perplexed that such a company does not realize how wasteful this is. Telus has ...

nlacusta by Friendly Neighbour
  • 12 replies
  • 0 kudos

Resolved! How to use my own wifi router WITHOUT using bridge mode?

Since I'm using an old V1000H that is not working very well, how can I use my own router? The V1000H is too old that is doesn't even have bridge mode, or can I get an advanced one as replacement? I'm using 50M so it's supposed to be free right?

Cc2127 by Neighbour
  • 5 replies
  • 0 kudos

Resolved! Cannot initialize

I have tried everything posted and nothing is working. It's been initializing for 10 minutes. Very frustrating because of course the 24/7 tech support is closed for the weekend. This has been happening for awhile now. I'm about ready to go to shaw

Wallace by Just Moved In
  • 2 replies
  • 0 kudos

Setting up Optik account behind a router (bridging mode)

I'm trying to set up my Optik account so I can use Optik on the go and I'm running into some problems. I have my actiontec v1000 operating in bridged mode and then my D-Link router providing Wifi to the rest of the devices. My Optik box is wired dire...


I just paid my late bill but to access Internet so i can finish my work as I'm working from home.

Venicio by Just Moved In
  • 2 replies
  • 0 kudos

Hard wired 2mbps scene a few hours!

there was a random tv and INTERNET lost connection for a good 30 secs on monday night! and just up the street the alarm went out too! i think someone hit a poll. just on my gaming laptop hardwired in and did a speed test on my note 5 on my wifi from ...

Friendliest neighbours