01-12-2017 04:49 AM
Solved! Go to Solution.
02-13-2017 06:46 PM
PROBLEM SOLVED!!!! You need to puchase a public IP Address from Telus $15/month and change your APN on your smart hub. This worked for me. Now i have OPEN NAT.
10-27-2018 03:35 PM
10-27-2018 08:28 PM
10-28-2018 04:32 PM
02-15-2017 04:12 PM
08-17-2017 01:38 AM
08-17-2017 05:26 AM
I appreciate the feedback but I sorry I'm skeptical. I have spent literally hours on the phone with many different Telus account t reps, techs, etc. etc. On this issue and it always ends up in the same place. They simply will not provide a functioning public IP on the Turbo Hub rural residential service at ANY price. Would you be willing to provide a pic of your bill (with account and identifying info removed of course) that shows an active TurboHub based account on one of the 50, 250 or 500 GB tiers for $60, $75 or $110 WITH the public IP add-on? A number of people have indicated it is possible but no one has provide any specific evidence. Talk unfortunately is cheap especially after all of the wasted time I and others have spent beating on Telus to find/get this functionality.
Sorry for appearing doubtful, but if you had been through what I have with Telus, you would be too. Please help us settle this once and for alll and hopefully provide the key that many of us are looking for.
Finally, if this feature does actually exist, I find it unlikely that Telus wouldn't promote it. Telus would never turn their back on more revenue.
Thanks,
08-22-2017 01:48 AM
I have a Telus Smart Hub. My son wanted to do online gaming. I contacted Telus last month and told them I have a Nat Type 3 and need Nat Type 2 or 1. They were not really sure and had to send me to someone that knew more about the hub. They said they can only do Nat Type 2 on a personal account. They took my information and had a person from their tech department phone me the next day. He walked me through what needed to change on my computer while in the IP address for the Hub to be in Nat Type 2.
This was $5/month Additional charge. My son can now join online gaming groups with the Nat a Type 2.
08-22-2017 03:34 PM
You wouldn't happen to remember what those settings were? Did you have to make any changes to your plan or just to the settings on the smart hub?
08-27-2017 09:11 PM
01-01-2018 03:37 PM