Why is TELUS not addressing the issue the migration to Google's webmail has caused with POP3?

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a1a06474
Helpful Neighbour
I’m out of my depth Clearly and will do some research, don’t want to waste your time. I thought it was the gmail part I’d get away from. But it is the Outlook part? I still wanted to stay with POP but that seems a lost cause. All the info on Telus says both will work . I bought 365 because gmail said my 2013 Outlook was ‘unsafe’. Frustrated but eventually I’ll ask the right question and google will explain! It’s always about the question. 😳. You have been kind. Thanks😀
NFtoBC
Community Power User
Community Power User

If the main purpose for wanting to use POP is to remove mail from the server at intervals of your choosing, you can do that in IMAP, simply by moving your chosen emails to a local folder on your computer.

 

NFtoBC
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a1a06474
Helpful Neighbour

@NFtoBC  For me the main purpose for using POP is to NOT have synchronizing.  I want to download and read/save/delete on my PC. So far within a few short weeks with GSuite I managed to delete 2 weeks worth of recent emails.  Why? Because I had seen them in Outlook  and did not need them to stay on the webmail of GSuite.  Yes, I deleted them in trash too.  And so they were gone from Outlook as well.   I have lost my understanding of the process and control of my mail. Unless you or someone else can give me a clearer understanding of how and why this happened I want to use POP.

RonAKA
Rockstar

@a1a06474 ,

If Outlook works like Thunderbird, and I am not 100% sure it does, all you have to do is create local folders. If you want to delete an email from Gmail but still keep it on your hard drive, then you just click and drag that email to the local folder of your choice. 

NFtoBC
Community Power User
Community Power User

@a1a06474 

Have you set up your forwarding management in the Gmail settings?

 

Login to your Gmail web mail

Choose the settings gear in the upper right of the screen

Choose "See all Settings" from the dropdown that appears

 

NFtoBC
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a1a06474
Helpful Neighbour

Thank you yes, the part that I can choose POP and clear default IMAP?   Did that.  Checked again last night after reading all the many posts in this thread.  I've checked and rechecked and entered all the variants for 995/993  465/587 ssl tssl auto whatever in as many combinations as I can imagine.  Cannot get POP3 to work.

a1a06474
Helpful Neighbour

Now that's a revelation.  Putting the email in a folder and not leaving it in Inbox (or the seemingly superfluous ALL MAIL?) will protect it from deletion by google?  Thank you.

I looked at Thunderbird and thought I read only IMAP available. I will look again.

RonAKA
Rockstar

@a1a06474 

 

It would have to be a local folder that would be saved on your hard drive. I would try it with a test email to ensure it works. I suspect if you can create a Local Drive then GMail should not be able to find it or control what is in there. 

a1a06474
Helpful Neighbour

@NFtoBC@RonAKA @PCherian   I got it. I have Windows 10, Outlook 2016 which is what Microsoft 365 is using.  I finally have POP3 account set up in Outlook with my migrated G Suite Telus mail.  The important change was in Google account -> Security tab, scroll down to ->Less Secure Apps Access  choose the 'not recommended'  unsafe setting -  AND then signing out. 

(Side note - Is it the POP3 that is considered unsafe?)

This other step that NFtoBC mentioned here as well.....

Login to your Gmail web mail

Choose the settings gear in the upper right of the screen

Choose "See all Settings" from the drop down that appears.

Once these two google details are changed you can start the Add new in Outlook.

I went into it from control panel.

Also when trying to complete the new account set up in Outlook, if you make a mistake, be sure to check every other detail when you start over, some of them change.  I did take photos of my screen and will be pleased to share if anyone wants to see the exact set-up I used. Email me.

Glad I found you all.  Each little detail you provided set me looking for another.  It's always all about asking the exact question that my computer brain can answer😀.  Thank you.

RonAKA
Rockstar

@a1a06474 ,

 

It looks like you have just joined the select club of those that have solved the Outlook, POP3, GSuite, Gmail Rubik's Cube club!

a1a06474
Helpful Neighbour

@RonAKA @NFtoBC @PCherian  Well I wasn't quite clever enough.  Yes I have the POP set up, suggestion to others, try and change the data file IMAP is using if it's your primary .pst file, before setting up POP.  

Trouble is IMAP is using my long time .pst data file. The POP set up created a new .pst file.  Now that I have 2 email profiles they cannot use the same data file I want to change or remove IMAP.

If I delete the IMAP profile will I also delete my .pst file?

How can I change the data file used by the IMAP profile? The settings tab doesn't allow change just shows me the settings. If I go to the file and try to move it I cannot.

If I try to change the setting a pop up box "This command isn't available. Your organization's administrators turned off the service required to use this feature" I don't have an organisation, this is my home PC.  So is it Telus/ GSuite that is Administrator here?

How can I preserve my .pst file just in case I mess this up? 

Is it as simple as making a copy with a slightly different name?

I could use some help with this.  https://www.msoutlook.info  has lots of information and I'm wading through it.  I'm reading all I can but if any of you know the answer,please reply.  Thanks, Susan

 

RonAKA
Rockstar

@a1a06474 

 

I am so far removed from being literate in Outlook that I fear I may mislead you if I gave you advice. About all I recall as that I used to save and rename backup PST files. Here is a link you may find useful. It sounds like IMAP pst files are a bit complex!

 

https://www.howto-outlook.com/howto/backupandrestore.htm

NFtoBC
Community Power User
Community Power User

@a1a06474 said: "(Side note - Is it the POP3 that is considered unsafe?)"

 

No, it is the Outlook application Google considers unsafe.

 

NFtoBC
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canucks4life
Leader

Has anyone noticed a crazy increase in spam viagra, drugs etc messages coming in as a result of this transition?

 

I’m assuming Telus must of deactivated their spam filters...hopefully Google will filter them out automatically once the account is migrated.

a1a06474
Helpful Neighbour
Thanks🙂
a1a06474
Helpful Neighbour

@TLS  I hope you have solved your problems with POP3 set up.  I have posted my various efforts in this thread. 

Here is my final success story. My first advice to anyone who has not started the set-up, do not set-up IMAP using your preferred data file if you know you will change to POP3.  I thought I'd succeeded in setting up POP3 as my other posts describe.

 I had set up IMAP to use my main .pst data file. Adding another profile meant they couldn’t both use that file.  Settings would not allow me to move to a different file. Had to go all sorts of different ways. Constantly googling of assorted error messages.

I created a restore point, deleted IMAP profile then restored to see if I could get back in case it ended up as my only option. That worked. So I deleted that profile. Then I tried to change settings to direct my POP profile to save in my main Data  .pst file. Outlook still kept trying to open using IMAP.

Control panel has another Outlook set up screen. Went that way and found IMAP still there!  Remove. Restart. Returned to google account and changed another small option in the IMAP/POP tab about downloading all emails. I closed my Gmail account because change doesn’t take effect until logged off.

Retried Outlook. Another error message. Back to settings to make another change. I think- hard to tell - that some of the options in settings revert to default at the slightest change.  And so it went. Finally I have just one profile in Outlook that saves to into my one data .pst file and is not synchronizing to Gmail or anything else.

My tips, create a restore point, use control panel for changes to settings and follow up on all error messages. I took pics of them so I could correctly search, some were three lines long!  It is so annoying that copy/paste doesn’t work with error messages. 

It is probably obvious that I'm untrained, never had a job with computers but was an early adopter and self taught since my first email account in 1993. Don't give up, keep following the leads and yes, sometimes (only sometimes 😜) the error was mine.

 

 

Artiecon
Connector

Transitioned from Telus POP3 email to gmail. Successfully logged into web email and changed password etc. Logged out and back in to ensure I had access with the new password. Now trying to configure Outlook 2010

 

Followed the instructions on page one of this thread By PCherian including ** Enable "POP3" in gmail settings (webmail interface) and 
** Enable "Access for less secure apps" in gmail account, under Security. 

 

My challenge is that when I use the Test account button, a popup continually askes for my password. It won't accept the password that works for my web access. The message is:

Log onto incoming mail server (POP3): Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [AUTH] Username and password not accepted.

 

The username is my name before the @ symbol, and my password is correct (copied out of notepad- no extra hidden char)

 

Anyone help me with this?

a1a06474
Helpful Neighbour

@Artiecon  I had this too.  Sorry I didn't write the steps but a couple of thoughts. 

In more settings -> outgoing check My outgoing server (SMTP) requires authentication and check  "Use same setting as my incoming".

If that's okay you said changed to POP in your Google account, the settings 'gear' icon,-> all settings -> forwarding and POP.... did you choose POP AND uncheck the IMAP default settings. And then log out. It doesn't work if your still ogged in even though you've applied the change.

The other gmail catch was in Security that infers Outlook is unsafe apparently. And you've done that too.  Repeating here in case others need the reminder.

Hope this helps

Susan

Artiecon
Connector

Thanks for the response. Are you using Outlook 2010? Settings are a tiny bit different than what was explained.

In the Internet E-mail settings,
I filled in - Your Name, E-mail address, POP3 account type, user name and password (the new password I changed to when I first logged into Gmail) and remember password check box is checked, and the
check box for "Require logon using secure password authentication" is UNChecked

 

In advanced settings, the second tab
Outgoing Server is checked "My outgoing server (SMTP) requires authentication" and
the radio button "Use same settings as my incoming mail server" is selected
Everything else is either greyed out or not selected

 

and the forth tab
Advanced Incoming server (POP3) 995 in the field,
Check box This server required encrypted connection (SSL)
Outgoing server (SMTP) 587 in the field
Use the following type of encrypted connection popup is Auto
Everything else is not important to logging in

 

I checked gmail in chrome and the under the Forwarding and POP/IMAP says IPOP is enabled for all mail

Although it appears to not like my password, I think it is some sort of configuration it doesn't like, which is why I detailed everything above.

a1a06474
Helpful Neighbour

@Artieconyou said your check box for "Require logon using secure password authentication" is UNChecked. Mine is checked. Try that.

 I think my process ended up being  just checking and unchecking and trying to log on then changing another one thing until it worked.  Took ages. One error had to do with Kaspersky.  Another was ERR Auth. searching the errors messages gave me answers.

Also I found it was an easier process through Control Panel ->mail. Check there too, some changes were not reflected in real time e.g. when I removed one profile.  In Control Panel->mail ->settings it was still present.  (It might have changed after next restart.)

I'm using Windows 10, MS 365.  I had Outlook 2013 at the start of this migration process but it's no longer supported so I thought that was why I had to use the 'unsafe' option in Google. I upgraded reluctantly.  I find it unsettling that Outlook 2016 in 365 is also considered 'Unsafe" by Google.

 

 

Artiecon
Connector

I made the change you suggested, but it did not change any response. I tried a couple of other changes (in the second tab, I used the second radio button and entered my login and password specifically there- still no joy even with the check boxes checked.

 

I KNOW that my user name and password are good because I went to mail.google.com and entered my username and password ignoring the popup suggestions from Google and I was logged in.

 

I'm now retired, but over 15 years ago, I was a Microsoft MCSE with Exchange as my specialty. I use to be able to telnet into a POP3 server and look at the responses. But years have past and I have lost the ability to do these thing. I don't know what I'm going to do, and I'm suppose to configure my wife's system after I do mine. Then some friends afterwards.

 

Thanks for your help

Artiecon
Connector

A further question for those who might read this- I notice in the setup for SMTP port number is 587, yet I managed to configure a Samsung phone to use IMAP gmail and the SMTP port is 465 and security type is SSL. IMAP is turned of in my chrome interface.

 

Besides to obvious difference of a galaxy phone OS and Windows 10 and Google Chrome, is there any reason other than that the port numbers are different?

a1a06474
Helpful Neighbour
RE ports to use https://emailconfiguration.com/gmail-com
They seem to be interchangeable.
essjay1
Connector

@Artiecon 

You wrote "Log onto incoming mail server (POP3): Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [AUTH] Username and password not accepted.  The username is my name before the @ symbol, and my password is correct (copied out of notepad- no extra hidden char)"

Have you tried entering your entire email address as your user name?  I think the field and error message are mis-labeled.  I seem to recall having the same problem and it being solved by using the full email address.  

Artiecon
Connector

Perfect! Thanks to @a1a06474  who posted the ports use which seemed to indicate the username being the whole email address, and @essjay1 who spelled it out, this worked. I am thankful for all the help and suggestions.

 

It is why I detailed my entries so much. First time that the username required the domain, but upon thinking about it, Telus is using google.com so Telus's domain should be required in the username.

 

Thanks a million folks! 😀

 

a1a06474
Helpful Neighbour
@Artiecon. You are so welcome. Telus has done a really poor job of helping POP3 users. So happy that it worked for you.

On Friday, September 25, 2020, TELUS Neighbourhood <
canucks4life
Leader

Well migration is about a 90% success...after taking bits and pieces from threads on here I was able to get POP3 configured in Outlook 2013 on PC and also my android Phone and iPad.

 

The only hiccup I've noticed so far is after changing Mail settings on the iPad if there are new messages since the last time my Phone or PC checked for mail it will fetch those messages no problem however my phone/PC will no longer see/grab those newer messages off the server but they are still on there...not sure if Apple Mail is changing some flag on the server or what.

canucks4life
Leader

Guess I spoke too soon seems like whichever POP mail client that is used when checking mail those same messages will not come in on other devices that check via POP yet they’re still showing on Google server inbox...could there be a setting on Gmail?

BigShuggy
Just Moved In

Once again Telus has screwed up my e-mail....this is the third time in five years they have messed around in the name of 'progress' and caused nothing but frustration and inconvenience. And it is almost impossible to get any decent help in sorting it all out....that is if and when you can actually talk to someone at Telus!

matrix78
Neighbour

i hear you. 

 

The transfer does not go smooth as i found out. First time going through it wanted me to change to a password i have never used on any other site and i didnt want to change my password. So i tried going through the steps again to see if there was a step i missed and could by pass that. But to no avail i end up at the same thing so i picked a different variant of my password and it doesnt accept it. i try starting from the beginning again and same results. try again. im locked out with too many attempts. i start a live chat with a telus person which im 6th in line. finally gets to me and they shut down the chat. i try to start a new chat and its past there hours of operation. So next day after work i start a live chat and get someone and after a hour they finally get new password set for me but not before having to connect to my computer to see why the webpage they gave me kept wanting to merge my telus account with another google account. he get me into my webmail account through a private session on my browser. So i say goodnight as my email seems to work. i spent the next hour trying to connect my cell phone and my pc email to the account. Cell phone had some looking up to do and the pc email seemed to accept the account but NEVER sync'ed. i still had the webmail open and decided to do some clean up of old emails and then i got shut out of the webmail. it was late so i went to bed. The next morning i try to connect again and it says i violated the policy. i didnt know deleting old emails and emails i dont want is violating the policy.

 

For anyone that wanted a gmail they can get that easy enough but this whole transfer is a load of garbage and they should keep their own servers