I've been with Telus for just about 3 years now since I made my initial move to Alberta (previously was with Shaw in BC). My phones are through Koodo which is a Telus company, and I've got a Home Internet/TV Bundle.
What frustrates me, is I'm done my mandatory 2 years as a part of my contract for Internet/TV, it's been almost a year since then that I've been paying nearly $140/month for the most basic of television packages (Essentials), and a 50MBPS internet package. Why, unlike so many other companies in the world do these big telecom companies think it's good business not to reward loyalty in their customers. Instead they offer deep discounts to those who are new customers, and then 3-6months down the road nearly double the bill for these new customers. When the contract runs out, I can save nearly $60/month by switching over to a different TV/Internet provider to again receive this underhanded introductory offer, until again my contract runs out and I hop to the next provider.
Wouldn't it be better for Telus to look at my history and say "Oh hey, this guys been paying full price for nearly 3 years... rather than lose him to our competitor (Eastlink in Grande Prairie where I'm located for example), how about we say thanks for staying with us and drop his costs by 10, 15, or 20%. Setup a loyalty program where every year you stick with the company with uninterrupted service that you gain an additional 5% discount on your bill up to a cap of whatever they think is reasonable. I can hop to Eastlink tomorrow and save myself $60/month..
Restaurants, clothing stores, grocery stores, almost every customer relations system out there has something built in to reward loyalty, but not Telus. Oh and of course I just absorbed the additional $5/month they've added on to their already expensive internet plans because apparently they need more money to improve the services they provide.
