I won't go into the long and ridiculous story, but your fraud department would not take several pieces of ID from me IN PERSON today to resolve a fraud issue. They REQUIRED that I email my passport, drivers' license, and other things to them to prove it was me. Seriously? Me being there in person with witnesses and tons of other ID wasn't good enough - you wanted me to expose myself to even more potential fraud by emailing my docs? This makes no sense. And - no explanation was given for what the issues actually IS, despite my asking numerous times. Super, super disappointed in Telus today.
Hey @SWelsh, our Fraud team exists strictly as an off-contact desk team so there wouldn't be a way to accept ID in person. I take it to mean you visited one of the stores with the intent to show them your ID?
If so, our in-store reps may not have the depth of training our fraud team does which is why presenting ID in person may not be accepted. With respect to the details of your case, team members are advised not to divulge any info until ID verification is complete and fraud flag cleared - sorry for any inconvenience. That said, I'll definitely forward your feedback along regarding the email verification - I get where you're coming from with that.