cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why does the live chat not appear to be working?

10456
Just Moved In

Our phone line is down and we can't call, but when I try to use the live chat, it doesn't appear to be working. I fill in the required information, but I cannot select the 'Start Chat' button. It is non-clickable.

1 ACCEPTED SOLUTION

WestCoasterBC
Community Power User
Community Power User

Chat appears to be working fine for me.

 

Make sure you're using a computer, live chat doesn't work on Mobile Devices.  Fill in the appropriate details, new or existing customer, which area for the issue, name and phone number.

 

You must enter a phone number for the "start chat" to work.

 

 

Screen Shot 2017-07-29 at 11.19.07 AM.png

 

Screen Shot 2017-07-29 at 11.25.34 AM.png

 

View solution in original post

2 REPLIES 2

WestCoasterBC
Community Power User
Community Power User

Chat appears to be working fine for me.

 

Make sure you're using a computer, live chat doesn't work on Mobile Devices.  Fill in the appropriate details, new or existing customer, which area for the issue, name and phone number.

 

You must enter a phone number for the "start chat" to work.

 

 

Screen Shot 2017-07-29 at 11.19.07 AM.png

 

Screen Shot 2017-07-29 at 11.25.34 AM.png

 

It gave you an update on your queue position, twice. Then nothing happened even after an hour. Make you wonder if they already dropped you.