Why does the live chat not appear to be working?

[10456]

Our phone line is down and we can't call, but when I try to use the live chat, it doesn't appear to be working. I fill in the required information, but I cannot select the 'Start Chat' button. It is non-clickable.

[WestCoasterBC · Accepted solution]

Chat appears to be working fine for me.

Make sure you're using a computer, live chat doesn't work on Mobile Devices.  Fill in the appropriate details, new or existing customer, which area for the issue, name and phone number.

You must enter a phone number for the "start chat" to work.

[Friendlyuser]

It gave you an update on your queue position, twice. Then nothing happened even after an hour. Make you wonder if they already dropped you.