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You are so right. The way they treat their customers is evident when you call them for support. Minimum wait is 3 hours plus with no call back feature. What a disgraceful way to treat your customers .
I've never experienced a wait longer than about 20 minutes. I usually call at the beginning of the day, though, not prime time!
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Dear Discruntled, may I respectfully advise you to think twice about going to "the other" provider. I was an Optik customer every since Telus launched the service, many years ago. For some reason, (and it was a stupid reason), last Fall I switched to "the other" provider. Well suprise suprise, I switched back to Telus just yesterday, and I am very glad I did. The "other provider" lacks in HD content, big time. Telus, I would say, has close to 50% MORE HD content. I am currently on Telus Internet 50, and quite frankly, I see no difference in Telus' 50, than "the other's" 150, for what I do online. As far as mobility goes, I too found Telus Mobility's price getting too high. May I suggest that you check out Koodo. Koodo is owned by Telus, and has the same coverage as Telus, at about one half of the cost. Just a few ideas for you, before you make your decision. Good luck!
HOLY SMOKE that's a lot ! $4500 a yr / $375 a month
I use internet only and am not impressed with the service either , the internet cuts out throughout the day and night when I'm in the middle of downloading or making a wifi call it drops and reboots the Router.
Im talking everyday for over a year
They have been no help instead the agents push and prod me toward a larger faster plan $$ that I dont need or want.
Poor service indeed.
Whats with that hey !