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When can I expect a return call ?

Edmonton18611
Just Moved In

On April 15 I talked to a TELUS security sales rep. He promised to call me back on April 22. It is now April 28 and still no call. Is this the way a communication company deals with it's customer communication ? I have been a TELUS Home/Optik/Internet TV customer for years and to say I'm disappointed   is an understatement.

4 REPLIES 4

NFtoBC
Community Power User
Community Power User

Sometimes appointments get missed. You could contact the department again and request a call back.

'

NFtoBC
If you find a post useful, please give the author a "Kudo"

Not sure that I have to chase someone because they are not doing their job ?

Maybe they are off work, sick. There could be some explanation. In the meantime, you lose out waiting for a call that may never come. 

xray
Hero
I'm curious, why couldn't they help you on April 15?