I would suggest to use webmail at least if you guys are experiencing issues with the telus email.
am not really a fan of webmail though till i notice an issue with the application that i am using.
based on my experience before , im having issues where i cant send email using the outlook app.
Well i know all of us here uses outlook email and we already get use to it. but the thing is when i log into webmail, my email just worked out fine .
after checking the error message that i got from the application , i was able to fix it my self.
Now i realize why this Technical folks always advises us always to check the webmail first if we are experiencing issue with their Email.
Since we are using some app to access our email these app can ruin our day if we can send or receive emails its much better to log in to the webmail first to verify if telus are having issues with their email.
about the issue yesterday it seems that they are really having issues with their system.
I was having problems getting back into my webmail after being away for some time (5 years). Finally got my password reset by an agent but kept getting Server 500 errors on login and subsequent new password entry.
Maybe it's a coincidence but once I stopped using a password with an exclamation at the end everything started working.
As someone with 20+ years experience managing mail and web servers my informed opinion is that Telus' techs don't know what they're doing. 🙂
They are using a third-party web app called Zimbra to run their web client. (https://en.wikipedia.org/wiki/Zimbra) Compared to other modern webmail applications it's a bit clunky.