They are still pretending that it was intermittent AND not a big deal as it didn’t effect anyone.,
Hubris and slimy behaviour on top of the incompetence and terrible customer support.
It would seem a safe bet that they will not have learned anything from this and the downward spiral is likely to continue.
Report from Salmon Arm - we are on high speed fiberoptic - we have 3 home @telus.net accounts.
One account was fine and never affected.
The other two were down - could not receive any emails from Friday to Tuesday (though some sent emails were getting out)
This was both on our home computer (Mac OS Sierra) and on accessing webmail.telus.net directly (both with our home computer and on our business computer at our different work location (Windows based)
Sometimes we could log in to the webmail account and see the messages, but were never able to read them "the service you are requesting is not available" or something similar (should have taken screen shots)
Now everything is up and seems to be running smoothly and quickly.
I just received a phone call from a Telus sales person today - asking if I wanted to take advantage of a sales promotion for their television channels.
He was unaware of the recent email outage across BC and Alberta, and said he would look into it and report back to me.
I'll let you know what I hear.
Thanks for everyone's comments on this forum - it really helped to know that it was a widespread Telus issue - and not our home computer/Apple issue (had our share of those too)
The mail servers being intermittently down or crashing is a huge leap away from a privacy breach. Telus is using Zimbra not EXIM.
You guys are probably right it is a bit of a stretch to state that Telus is under attack and our personal info is at risk. well if I assumed that Telus was using Exim, which I wasn't sure at first. I have confirmed they are using Zimbra or at least a portion of the software suite, commercially Re-branded of course.
I have read many security articles however came across this https://blog.zimbra.com/2019/05/9826/
I know the sky is not falling and the evidence is limited to none. I am not sure how up to date they patch their systems and am "certain" we have nothing to worry about. Telus has this all under control and on top of it.
who am I, just a concerned customer/shareholder.
Webmail keeps saying:
|A network service error has occurred.|
Others are reporting issues on "is it down" sites.
My browser is up to date Chrome: Version 76.0.3809.100 (Official Build) (64-bit)
I'd check the Telus Outages map, but it won't tell me anything without logging in to MyTelus now (tale of woe below).
When I click the Service Status NEW
It takes me to this:
You must log in to your My TELUS account to search for outages across Canada. We will redirect you to this page after you log in.
Still down although i can log in from my cell phone but not from my computer. It's been three days now.....I tried with Firefox and with Chrome both get the #500 internal error report. Why can't a technology company sort this out...maybe Telus should ask the Shaw people if they can help? Canucklehead.