Webmail/Telus email is currently down.

[Peter1975]

So I am not the only one that is receiving that error

[Fisherguy]

@ColtenDavis, who the h*ll are you to tell us what is important?!  Some people need email for bills, banking, their business or god knows what.  Email is not important to you but don't be telling others what's important to them!!   

My email's been down since Thursday, Telus sh!t the bed again!

[ColtenDavis]

@Fisherguyclearly you're okay in the head.  Nobody's bills or banking requires email.  If anyone needs email that badly, then they use hotmail or gmail like everyone else on Earth in 2019.  Things in the universe break; you don't deserve crap because of it.  This is the first time my Telus email's been down for over 20 years.  Grow up.

[Irishgranny]

Finally got email back at 8:00pm tonight.  All emails seem to be there, BUT..don't have the file for Saved emails and no link to get them.  Hopefully, this will correct itself in the next little while.  At the moment, I'm a happy camper.  Now it will be interesting to see what, if anything, Telus does to offer some type of compensation.

[Slork2]

I should say webmail.telus.net is a subdomain of telus.net. Telus.net is the root, and telus.net gets the "Warning: Potential Security Risk Ahead" flag on Firefox. Hacked?

[LostinVancouver]

@Fisherguy Nobody's bills or banking requires email

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EMTs use email.

[Timmah1]

So apparently it was the cloud provider Dell that screw this up....interesting to now know that our data with a canadian company was probably not even stored in Canada.

https://www.cbc.ca/news/canada/british-columbia/4-days-of-telus-email-outage-caused-by-data-storage-...

[Fisherguy]

@ColtenDavis, in 2019 you've never heard of people getting bills by email, really??  What about businesses that rely on Telus email for their day to day business?  Should they just accept this BS from Telus, should they grow up too and quit complaining??   

II have other email but for all by bills and other important stuff I use my Telus email.  If you're so over-joyed with the service Telus gives you why do you use Hotmail or Gmail??

Yes, things fail, but it shouldn't take 5 f'n days for a company like Telus to repair the problem!

Why are you defending Telus, are you a manager there or something?  Must be time for your morning glass of Koolaid!!   lol

[Fisherguy]

Why is the first post marked SOLVED?

Last night Telus said as a temporary fix they got Webmail working,  I can log in but all my old emails, all the old folders are completely gone, only emails for yesterday show up and I can't even delete them.

AWESOME temporary fix...

[Charlie99]

I can log in but can't read or compose any emails, all generate a server error please try again.

How is this a temporary fix?

[Tarosujimoto]

I guess telus should stop promoting sending their invoices via ebill  and go back to paper.

[polecat]

@Fisherguy  Yes we have gone paperless with our monthly bills so we receive an email that a bill is ready. Then we do all transactions with our bank . If conformation is needed that comes by email. A business will suffer badly unable to sign contracts, take orders, send diagrams, arrange a meeting,show new products,introduce new people to their client,it's endless. Some business have suffered and my thoughts are with them on what to do to not have this happen again to them. Polecat

[Fisherguy]

@ColtenDavis, Have you seen this?  

https://www.cbc.ca/news/canada/british-columbia/4-days-of-telus-email-outage-caused-by-data-storage-...

So, according to you (the smart guy 2019 hip guy), all these business owners should "chill out man" and "grow up"?  
Get your head outa your ass, this outage is costing people money!!  

[polecat]

@Tarosujimoto  Most companies offer paperless bills (cost cutting to stay in business) and inform you when it is ready. You make the choice because you have a computer to do that. A lot of people with mobility issues love it with fewer times to post office and not standing in line at the post or the bank to do their business. You must like paper so go bitch about Canada Post and not about the good services Telus offers. Breakdowns happen all the time with anything and always not at a good time.

[Fisherguy]

@polecat 

"...the good services Telus offers", did you really just say that after all that has happened this last week"

 People choose to have their bills emailed to them  because that  would mean  "fewer times to post office and not standing in line at the post or the bank to do their business'?? 
WTF?  I'm pretty sure most people do not have to stand in line at the post office to get their mail, isn't yours delivered to your home or to a mail box down the road?  

This may be a news flash for you but I'm pretty sure most people pay bills using online banking nowadays.  I'm guessing the only people standing in lines to pay bills are people who don't own a computer.

[ThePopper]

I use Gmail and have not experienced any outage what so ever.

My Telus webmail was hacked a few years ago, moved to Gmail and no problems at all since the hack.

My other Telus services (Home Phone and Optik TV) - I've never had any problems with either, ever.

[Tarosujimoto]

I of course prefer ebills and interac.  But when telus tries to foist its paperless billings on its customers, then fails in the reliability of its own  email system, it needs to reconsider the strategy.

2 telus email breakdowns in the last 3 months shows poor reliability and weak systems. The standard of service must be higher. 

I jokingly predicted a 1 week outage last Thursday.  It’s pretty sad that this prediction may come true.

the worst part is yet to come when Telus eventually  advises its  customers that some emails that were sent to its customers during the outage may never be received by them. 

[Tarosujimoto]

Which good services are you referring to?  

Not email, that’s for sure. 

Dont even get me started on the perils of using telus email when traveling...... and the workaround for that is  “use a web browser.” 

[couttsy]

If messages have been lost, it is not necessarily all Telus's fault. The original Sendmail program anticipated that the receiving server might not be able to receive a message because of network issues. It would attempt to send a message for 5 days (default) before giving up and notifying the sender. I doubt there are many SMTP servers that do that today, but it does indicate that a good sending server will not just give up after a single attempt. How many servers can make that claim, and how many even bother to inform the sender that the message could not be sent? J.A. Coutts

[polecat]

Yes i find Telus service good for my needs. All emails that are important are down loaded every day. Not left on the cloud. I have cell/home phone/internet/ and tv and they work fine for me.One little bump does not make me want to change. Polecat

[adamthebad]

yes it is on telus....once the send/enter/arrow/mouse is clicked and its gone to the net it is on the reciever to pick up/recieve

[adamthebad]

maybe ..maybe not as telus provides a service with non-reliable equipment/security it makes people who depend on a company WHO demands payment a day late...people who pay for a service demand the service when it crashes

[Fisherguy]

I actually got a call from a serv rep in the Philippines today apologizing for the email outage.  I asked when things will be back to normal, she couldn't give me an answer.  She also said I'd get a $20 credit on my next bill; I told her it should be more, people are pissed off and frustrated, she said 20 bucks was all she could do.

[quixotic]

My email is up and running again, but my wife's email is still kaput.  And they're both on the same account, same monthly bill, same monthly payment, etc.  Luckily she has the patience of a saint.

[adamthebad]

the problem with a low tech to mid tech enterprise systems....Telus needs to worry less about flashy advertising and invest in higher form of servers/security....plus their tech service needs to be beefed way up

[Tarosujimoto]

It is 100% telus fault if its servers go down and the sent mail does not arrive.

especially when many important emails are sent from a no reply address.

[adamthebad]

yep
On Aug. 19, 2019, at 7:49 p.m., TELUS Neighbourhood < telusneighbourhood@external.telus.com> wrote:
Hi adamthebad,

Tarosujimoto (Helpful Neighbour) posted a new reply in Internet, TV & Home Phone on 08-19-2019 07:49 PM:
Re: Webmail/Telus email is currently down.

It is 100% telus fault if its servers go down and the sent mail does not arrive.

especially when many important emails are sent from a no reply address.
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[rc]

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@Fisherguy wrote:

I actually got a call from a serv rep in the Philippines today apologizing for the email outage.  I asked when things will be back to normal, she couldn't give me an answer.  She also said I'd get a $20 credit on my next bill; I told her it should be more, people are pissed off and frustrated, she said 20 bucks was all she could do.

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I also received a call from a serv rep and all they did was apologies, but could not provide any info on when I could expect my historical email to be restored, and did not offer anything in the way of a bill credit.  

Not sure how they decide who to offer credits .

[mbp]

Customer service reps likely won't have any information that technical. It's outside of their training.

[geodoc]

Vancouver - 9:00 PM - 08/19/19

Webmail partially working. Able to log in and view inbox page. Unable to view any other sections like 'sent', or 'trash', unable to compose, displays 'error' message. POP mail seems to be functioning normally (MS Outlook).