Cannot access my telus mail account on either webmail or using the softward on my computer. While I can certainly log in to my primary telus account email access is not possible nor is it possible to redirect email sent to my telus account to another account outside of Telus.
Sending me a text message 90 minutes ago doesn't help with the simple fact that the email has not been available since early Thursday and its now late Saturday afternoon and no resolution in sight!
TELUS - can you spell COMPENSATION?
I'm forced to consider alternate email providers now....
Still down in Kamloops with Webmail page not available. However after the last big outage a month or so ago, I had set up forwarding from my telus email to another account. This morning I received 2 telus bills and one promo from telus that were forwarded. Other messages are still missing. Just read Telus' online apology - how about giving all their customers $10 off instead of the few that were stubborn enough (and had the time) to sit on hold waiting for a customer rep
I do not know where the 90% came from but no one I mean, not a soul I know who has Telus webmail can access it. I am sure you are counting everyone who was not affected by this issue in the first place. A couple of numbers I would like to see is firstly of the people who were initially affected by this outage, how many of them have access at this moment and secondly what % of users in each province are connected and able to receive and send an email. Then we would see where you really are at with this problem. And do not say these numbers are not available it is just that the big girls and boys in the boardroom do not want you to see them. They are available and if not you folks are way, way, worse off then I thought. By the way, numbers are very seldom rounded up to such a convenient %. One of the big issues you folks have is that so many of your users are in Alberta and Sask which have the largest % of the population that have a degree or diploma, as a result, you have many people who know exactly what is going on because they sat in the same classes as your service techs and Engineers. You can not get away with a polite email saying sorry people want answers and it seems a lot of people who signed up for your internet service were told things that were absolutely false about your system. As a result, the chickens have come home to roost and it is not a pretty sight. So someone's head is going to have to roll on this one, it had better be at the rank of VP and not some poor little manager that the beancounters would not give enough money to fund their projects resulting in the projects could not be built out very easily over time. This is the result. Enough is enough off to bed I go dreaming that the email will be functioning when I wake up. Thank you for reading this if you are human. If Telus is trying to read all these emails using A. I. good luck getting that to work out.
Sorry to report that Kamloops is not part of the claimed 90%. telus.com/outages seems to provide no reliable information, as forecast returns to duty there during yesterday and today spanned from 11:00 pm last night to 1:00 pm today, before those predictions were entirely removed from the site. Based on telus.com/outages, nothing new has happened since a report at 2:24 pm. One wonders if work is continuing.
My email has been down since yesterday morning, my wife's worked this morning, quit gain this afternoon.
Has any other Canadian ISP had so much trouble with their email?
Wonder what the CRTC will say about this BS?!
My telus webmail in Vancouver appears to be restored to full functionality. Panel on left is present. I can now write, reply, forward and delete emails. Options are accessible and I was able to successfully import my Address Book from Thunderbird.
However, my telus.net account is still down.